IT Technician

Epson UK & I; Telford; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading company in the IT sector is seeking an I.T. Technician to provide comprehensive support to their staff in Telford. The successful candidate will manage helpdesk requests and assist in IT projects while ensuring adherence to quality and environmental standards. This role is suited for someone with a GCSE in Maths and English and IT NVQ level 2, along with a year of relevant experience, who is eager to contribute to an innovative IT environment.

Qualifications

• 1 year experience in IT.
• General I.T. experience in helpdesk support and call logging.
• Broad range of Windows skills.

Responsibilities

• Provide all aspects of I.T. Support to staff.
• Log all incidents on the Heat helpdesk.
• Support IT Senior Engineer and assist IT projects.

Skills

Windows 7

Windows 10

Troubleshooting

Communication

Team working

Education

GCSE in Maths and English or equivalent

IT NVQ level 2 or equivalent

Job description

Job Description Form

Job title I.T. Technician

Department Information Technology

Reports to I.T. Senior Engineer

Position summary

I.T. Technician works in all areas of I.T. to support business and staff.

Main job functions

• To provide all aspects of I.T. Support to staff within the ETL Epson Telford Limited business
• To Use, Maintain and support the ongoing development of the IT Heat Helpdesk
• To provide operational I.T. Support within the I.T department.
• To adhere to Epson's Environment and Quality policies, and ISO 14001 and 9001 management systems.
• To Ensure responsible waste management through waste segregation.
• To Stay informed about environmental impacts in your role, working to prevent, minimize, and report potential pollution incidents, contributing to our commitment to sustainability.
  
  

Note: In addition to these functions, employees are required to carry out such other duties as may reasonably be required.

Job location: Telford, Shropshire

Responsible for Support/ guidance of I.T. Apprentice as and when requested.

Duties/responsibilities

• IT. Technician provides first line support to the ETL business
• Logs all incidents and service requests on the “Heat” helpdesk
• Works on IT Projects.
• Escalates tasks to third line and to Amsterdam support team
• Supports the IT Senior Engineer
• Performs a number of general I.T. housekeeping tasks
• Documentation
• 5S activities
  
  

All Epson I.T. Staff are expected to demonstrate a number of key competencies.

• Customer focus - acts with the customer in mind
• Integrity, honesty - treats people with dignity and respect.
• Team working with a “Can Do” approach.
• Continuous improvement.
  
  

Skills Required

• Broad range of Windows skills Windows 7 Windows 10
• Some server skills
• Some network skills
• Troubleshooting skills
• Good personal and communication skills.
• Team working
  
  

Qualifications

Essential:

• GCSE in Maths and English or equivalent
• IT NVQ level 2 or equivalent
  
  

Essential

Experience required

• 1 Years’ experience in IT
• General I.T. experience
• Helpdesk use and call logging
  
  

Desirable:

• Use of Heat helpdesk