IT Technician

MCS Group | Your Specialist Recruitment Consultancy; Omagh; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Private health scheme and cash plan

Group life assurance

Company uniform

Training and development opportunities

Job summary

MCS Group has partnered with an established Omagh employer to recruit an IT Technician for a 12-month fixed-term contract covering a career break. Reporting to the IT Manager, you'll provide first and second-line support across head office, project sites and remote locations, while delivering hands-on troubleshooting and Microsoft 365 administration.

You'll administer Exchange Online, Teams and SharePoint, manage onboarding/offboarding, asset records and licensing, plus assist with security, ISO

Qualifications

• Diploma-level qualification or higher in IT/Computing or related discipline.
• At least two years' experience in an IT or technical support role.
• Experience supporting Microsoft 365 and Windows environments.
• Experience managing IT hardware, software and user accounts.
• Strong troubleshooting skills and understanding of cybersecurity best practices.

Responsibilities

• Provide first and second-line support across Windows, Microsoft 365, hardware, software and business applications.
• Administer Exchange Online, Teams, SharePoint, OneDrive and Entra ID.
• Manage IT onboarding and offboarding, including user accounts, permissions, equipment and inductions.
• Deploy and maintain laptops, mobile devices and other IT equipment, maintaining asset and licensing records.
• Assist with site office setups, networking, printers, phone systems and communications equipment.
• Coordinate with external IT providers and software vendors to resolve issues and implement improvements.
• Support endpoint security, MFA, patching, backup and recovery arrangements.
• Assist with information security compliance (ISO 27001, Cyber Essentials, GDPR).
• Maintain IT documentation and user training materials.

Skills

Customer focus

Communication skills

Troubleshooting

Prioritisation

Teamwork

Education

Diploma or higher in IT/Computing

Tools

Microsoft 365

Exchange Online

Teams

SharePoint

OneDrive

Entra ID

Azure

Intune

Job description

Omagh | Full-time | 12-month fixed-term contract | Competitive salary

MCS Group is partnering with an established business in Omagh to recruit an IT Technician for a 12-month contract covering a career break. Reporting to the IT Manager, you'll provide first and second-line support to colleagues across head office, project sites and remote locations. This is a varied, hands-on role combining day-to-day troubleshooting with Microsoft 365 administration, hardware support and cyber security activities.

The role

• Provide first and second-line support across Windows, Microsoft 365, hardware, software and business applications.
• Administer Exchange Online, Teams, SharePoint, OneDrive and Entra ID.
• Manage IT onboarding and offboarding, including user accounts, permissions, equipment and inductions.
• Deploy and maintain laptops, mobile devices and other IT equipment, keeping asset and licensing records accurate.
• Assist with site office setups, networking, printers, phone systems and communications equipment.
• Work with external IT providers and software vendors to resolve issues, coordinate updates and deliver system improvements.
• Support endpoint security, multi-factor authentication, patching, backup and recovery arrangements.
• Assist with information security compliance, including ISO 27001, Cyber Essentials and GDPR.
• Maintain IT documentation and knowledge resources, and support user training and cyber awareness.

What you'll need

• A diploma-level qualification or higher in IT, Computing or a related discipline.
• At least two years' experience in an IT or technical support role.
• Experience supporting Microsoft 365 and Windows environments.
• Experience managing IT hardware, software and user accounts.
• Strong troubleshooting skills and an understanding of cyber security best practices.
• A helpful, customer-focused approach, clear communication skills and the ability to prioritise your workload.
• A valid driving licence and access to a vehicle for travel to other sites.
• The right to work in the UK.

Experience within construction, manufacturing or another industrial environment would be beneficial. Exposure to Azure, Intune, SharePoint, information security standards or user training would also be welcome, alongside relevant Microsoft or CompTIA certifications.

What's on offer

• Private health scheme and cash plan.
• Group life assurance.
• Company uniform.
• Training and development opportunities.

Closing date: 30 October 2026