IT Technician

Hunter Selection; Metropolitan Borough of Solihull; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading company seeks an IT Technician in an educational environment in Solihull. The role involves supporting hardware and software, ensuring customer satisfaction through effective problem-solving. Successful candidates will have strong experience with Windows 10, Office 365, and hardware troubleshooting, working across two locations.

Qualifications

• Strong experience in Windows 10 support and troubleshooting.
• Experience supporting Office 365.
• Hardware support and troubleshooting experience required.

Responsibilities

• Provide face-to-face, email, or phone support to internal customers.
• Handle hardware, software, network, and telephony support.
• Adhere to Service Level Agreements.

Skills

Windows 10 support

Office 365 support

Hardware support

Job description

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IT Technician – Solihull (3-month FTC to perm) – £24,000 – £29,000 (pro-rata)

I am seeking an IT Technician to work within an educational environment. The role will be working Monday – Friday on-site working between 2 locations. You will be handling hardware, software, network, and telephony support, whilst working alongside other technicians. The successful IT Support Technician will provide support either face-to-face, email or phone to a network of internal customers, and will ensure that all problems are either solved or escalated to the correct members of the IT team. You will be required to be aware of and stick to the Service Level Agreement and ensure that you do all in your power to meet these service levels. You will provide support to bespoke software and hardware devices as well as having strong experience in the Microsoft office family of products.

As the successful IT Support Technician, you will have knowledge of some or all the following:

• Windows 10 support and troubleshooting experience
• supporting Office365
• Hardware support and troubleshooting experience