IT Technician

TN United Kingdom; Manchester; On-site; GBP 26,000 - 30,000; Full time

Job summary

An established industry player is seeking an IT Technician to enhance their IT support team. This role focuses on maintaining the smooth operation of IT resources, providing desktop support, and ensuring that internal staff can efficiently use technology. The ideal candidate will have a solid background in IT support, particularly with Windows operating systems, and experience with case management systems. This position offers a dynamic work environment with opportunities for professional growth and a commitment to employee well-being, including generous holiday allowances and health benefits.

Benefits

Private Medical Insurance

Annual Flu Jab

Employee Assistance Programme

Onsite Gym

Holiday Buy Backs

Extra Day for Birthday

Active Social Committee

Generous Social Budget

23 Days Holiday

26 Days Holiday after Service

Qualifications

• Minimum of 12 months experience in IT Support.
• Knowledge of Windows OS and troubleshooting.
• Understanding of network infrastructure.

Responsibilities

• Administer in-house software and provide desktop support.
• Support for printers, scanners, and mobile devices.
• Maintain asset register and warranty database.

Skills

IT Support

Windows Operating Systems

Network Infrastructure

Analytical Skills

Problem Solving

Communication Skills

Time Management

Education

Relevant IT Certification

Tools

Proclaim Case Management

Windows Server

Microsoft Terminal Services

IP Telephone Systems

Job description

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Salary : £26,000 to £30,000, dependent on experience

Job type: Full time, Permanent

About us:

Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business.

The Role:

Express Solicitors are currently looking to appoint an IT Technician to assist the IT team in the day to day and long term function of the company’s IT infrastructure. Candidates must have a minimum of two years’ experience working within a similar role. Any experience working with Proclaim case management system will be a distinct advantage.

The role’s main focus will be to ensure the smooth running of the company’s IT technical resources and supporting internal staff members with any hardware or software issues.

Responsibilities:

• Administration of in-house software;
• Desktop support and troubleshooting in Windows Server 2008/2012/2016, Windows 10/8/7 environments;
• Support for deployed printers, scanners and other peripherals across the network;
• Support for remote working arrangements through Microsoft Terminal Services;
• Support for company mobile phones or other mobile devices;· Support for company telecoms system
• Responsibility for maintaining a comprehensive asset register and warranty database;
• Support for security systems linked to the IT network.
• Some travel to branch office (Haydock) may be required on an ad hoc basis.

Person Specification:

• A minimum of 12 months experience working within IT Support.
• Knowledge of Windows based operating systems and troubleshooting common problems.
• Understanding of network infrastructure and technology.
• Understanding of computer hardware and peripherals.
• Analytical and problem solving skills are essential across a broad spectrum of ICT disciplines.
• Ability to prioritise work received via telephone, email and helpdesk based on business or user impact.
• Strong communication skills and the capability to deal firmly with external support contractors to ensure levels of service are attained at all times.
• Excellent organisation and time management skills .
• Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of the firm’s systems to deliver.
• Knowledge of Proclaim case management and experience of working with software provider Eclipse would be a distinct advantage
• Prior exposure of BigHand digital dictation and Dragon speech recognition is beneficial.
• Experience of IP telephone systems e.g. Ringcentral IP Office is desirable
• Experience of working in the legal industry is advantageous

Salary & Hours:

• Salary of £26,000 to £30,000, dependent on experience
• Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday.
• On-site Working – At our newly renovated South Court office
• 23 Days Holiday – Rising to 26 days, plus bank/public holidays.
• Extra Holidays – 3 holiday buy backs and an extra day for your birthday after service length requirement.
• Looking After Your Health – Private medical insurance available after 2 years’ service, annual flu jab and Employee Assistance Programme.
• Looking After Your Well-being – 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more.
• Work Life / Balance – Active social committee with generous departmental and firm-wide social budget.

Recruitment Process:

Interviews will be conducted by MS Teams and will include scenario-based questioning.

Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all.

Please click APPLY to be redirected to our website to complete your application.

Candidates with experience or relevant job titles of; IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, 1st Line Support Engineer, IT Support, IT Systems Support, will be considered for this role.