IT Technician

Express Solicitors; Manchester; On-site; GBP 26,000 - 30,000; Full time

Job summary

An established industry player is seeking an IT Technician to join their dynamic team in Manchester. This role is pivotal in ensuring the smooth operation of IT resources and supporting staff with technical issues. The ideal candidate will have a minimum of two years' experience in IT support, with a strong understanding of Windows operating systems and network infrastructure. With a focus on internal customer satisfaction, you will play a key role in maintaining the firm's IT systems and contributing to a collaborative work environment. Join a firm that values skill and ability, and enjoy a range of benefits including generous holiday entitlement and private medical insurance after two years of service.

Benefits

23 Days Holiday

Private Medical Insurance

Onsite Gym

Social Committee Activities

Flu Jab

Employee Assistance Programme

Holiday Buy Back

Birthday Leave

Qualifications

• Minimum of 12 months experience in IT Support.
• Knowledge of Windows systems and troubleshooting.
• Experience in the legal industry is advantageous.

Responsibilities

• Administration of in-house software and desktop support.
• Support for printers, scanners, and mobile devices.
• Maintain asset register and warranty database.

Skills

Windows Operating Systems

Network Infrastructure

Analytical Skills

Problem Solving

Communication Skills

Time Management

Tools

Proclaim Case Management

BigHand Digital Dictation

Dragon Speech Recognition

Ringcentral IP Office

Job description

IT

About Us

Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business.

The Role

Express Solicitors are currently looking to appoint an IT Technician to assist the IT team in the day to day and long term function of the company’s IT infrastructure. Candidates must have a minimum of two years’ experience working within a similar role. Any experience working with Proclaim case management system will be a distinct advantage.

The role’s main focus will be to ensure the smooth running of the company’s IT technical resources and supporting internal staff members with any hardware or software issues.

Responsibilities

• Administration of in-house software;
• Desktop support and troubleshooting in Windows Server 2008/2012/2016, Windows 10/8/7 environments;
• Support for deployed printers, scanners and other peripherals across the network;
• Support for remote working arrangements through Microsoft Terminal Services;
• Support for company mobile phones or other mobile devices;
• Support for company telecoms system
• Responsibility for maintaining a comprehensive asset register and warranty database;
• Support for security systems linked to the IT network.
• Some travel to branch office (Haydock) may be required on an ad hoc basis.
  
  

Person Specification

• A minimum of 12 months experience working within IT Support.
• Knowledge of Windows based operating systems and troubleshooting common problems.
• Understanding of network infrastructure and technology.
• Understanding of computer hardware and peripherals.
• Analytical and problem solving skills are essential across a broad spectrum of ICT disciplines.
• Ability to prioritise work received via telephone, email and helpdesk based on business or user impact.
• Strong communication skills and the capability to deal firmly with external support contractors to ensure levels of service are attained at all times.
• Excellent organisation and time management skills .
• Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of the firm’s systems to deliver.
• Knowledge of Proclaim case management and experience of working with software provider Eclipse would be a distinct advantage
• Prior exposure of BigHand digital dictation and Dragon speech recognition is beneficial.
• Experience of IP telephone systems e.g. Ringcentral IP Office is desirable
• Experience of working in the legal industry is advantageous
  
  

Salary & Hours

• Salary of £26,000 to £30,000, dependent on experience
• Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday.
  
  

Benefits

On-site Working

At our newly renovated South Court office

23 Days Holiday

Rising to 26 days, plus bank/public holidays.

Extra Holidays

3 holiday buy backs and an extra day for your birthday after service length requirement.

Looking After Your Health

Private medical insurance available after 2 years’ service, annual flu jab and Employee Assistance Programme.

Looking After Your Well-being

24/7 onsite Gym, Netball/Football team, 10km Manchester team and more.

Work Life / Balance

Active social committee with generous departmental and firm-wide social budget.

Recruitment Process

Interviews will be conducted by MS Teams and will include scenario-based questioning.

Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all.