IT Technician

Harrow Health CIC; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Harrow Health CIC is looking for a motivated IT Technician to ensure high-quality IT support and digital infrastructure across its healthcare network. The role includes responsibilities such as configuring NHS systems, managing user access, and providing first-line support, crucial for delivering modern healthcare services.

Qualifications

• Experience in providing first-line IT support.
• Knowledge of EMIS Web and NHS systems preferred.
• Ability to manage user credentials and access.

Responsibilities

• Provide first-line technical support to staff and partners.
• Manage user access configurations for healthcare IT systems.
• Assist in IT project implementations across multiple sites.

Skills

Technical support

System configuration

Interoperability management

Asset management

Communication

Education

Relevant IT certifications

Job description

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Job Title: IT Technician Hours: 37.5 hours per week 8am to 8pm (Monday to Sunday) Contract: Permanent Salary: £25,000 to £30,000 per annum Location: Harrow Health CIC Head Office or other Harrow Health Locations Reports to: IT Manager Accountable to: Head of Corporate and Business Support Services About Harrow Health CIC Founded in 2007 by a group of Harrow GPs, Harrow Health CIC aims to deliver high-quality clinical care within the community. The organisation has grown to provide a wide range of services, including: - ENT, Dermatology, Gynaecology, and Gastroenterology under the Patient Choice Right to Choose initiative - Right to Choose Adult ADHD Services - Enhanced Frailty Services Our Vision: To enhance patient experience through excellent clinical effectiveness, delivered in a safe and supportive environment. We strive to develop sustainable, gold-standard healthcare services in partnership with our community. Job Summary Harrow Health is seeking a motivated and process driven IT Technician to support the delivery of high-quality digital infrastructure and IT support services across its network of practices and partner sites.

The successful candidate will be responsible for providing first-line technical support, managing system configurations, assisting in the rollout of digital projects, and ensuring the effective setup and maintenance of IT systems and equipment. This role is integral to maintaining continuity of care through dependable digital services, especially in the dynamic environment of primary healthcare. Key Responsibilities EMIS Web / EPS Configuration: Responsible for setting up and managing user access to EMIS Web and Electronic Prescription Services (EPS), ensuring clinicians and administrative staff have the appropriate roles, permissions, and configurations tailored to their duties. System One Interoperability Management: Support interoperability between EMIS Web and System One, ensuring accurate and secure exchange of patient data and facilitating cross-system communication across care providers.

Accurx Account Configuration: Configure and manage user access for Accurx, including batch onboarding, security permissions, and group messaging settings to ensure effective communication between patients and clinical teams. NHS Mail / Email Setup: Set up and manage NHSmail accounts, distribution lists, and associated Outlook configurations, ensuring secure and compliant communication systems. First-Line IT Support: Provide prompt and professional first-line support for IT incidents and service requests, aiming for first-time resolution or timely escalation to senior IT staff or external vendors. Remote Licensing: Issue, configure, and maintain remote access licenses, such as VPN or RDS access, enabling secure work-from-home or multi-site access as required by staff and contractors.

Telephony Administration: Make configuration changes to the telephony systems, such as call routing or voicemail setups, in accordance with approved governance processes and operational needs. Asset Management: Maintain accurate inventory records of IT assets, including laptops, phones, smart card readers, and peripheral devices; responsible for issuing, tracking, and replacing equipment as needed. Project Assistance: Assist with the implementation and delivery of IT and digital transformation projects, such as new system rollouts, upgrades, or integrations across practices and partner sites. Remote Site Management: Monitor and manage IT infrastructure across remote and partner locations, providing onsite support as necessary and coordinating with external service providers when issues arise.

Staff Onboarding: Deliver IT onboarding for new staff and contractors, including account provisioning, hardware allocation, VPN setup, and user orientation on systems and security policies. Credential & Access Management: Oversee the creation, maintenance, and deletion of user credentials across all systems, ensuring timely updates to reflect staff role changes or departures. NHS Smart Card Support: Configure and issue NHS Smart Cards, maintain user roles via the Care Identity Service, and provide troubleshooting support related to smart card access. General IT Support: Deliver day-to-day IT support services across all Harrow Health locations, resolving hardware/software issues and maintaining service uptime.

Facilities and Remote Support Escalation: Respond to or escalate premises-based or remote connectivity issues to relevant teams, maintaining clear communication with stakeholders to resolve service-impacting problems. Digital Health Integration As an IT Technician at Harrow Health, you will play a pivotal role in supporting digital transformation within primary care. You will be actively involved in maintaining system interoperability, supporting virtual consultations, and integrating innovative digital tools that enhance patient access and operational efficiency. Your technical expertise will enable clinicians and staff to deliver modern, data-driven healthcare.

Remote and Site-Based Working This role involves a combination of remote support and on-site service delivery. You will be expected to travel between Harrow Health sites to provide hands-on support, attend project meetings, and assist with the deployment and maintenance of local IT systems. Flexibility and a proactive approach are key, as you will often need to adapt to the varying technical needs of different locations. Stakeholder Collaboration You will collaborate closely with clinical and administrative staff, NHS Digital, system providers (e.g., EMIS, Accurx), and third-party IT vendors.

Effective communication and a service-oriented mindset are essential to build trust and ensure timely support. You will also work alongside project teams to deliver on digital transformation initiatives, providing technical input and support. Training and Development Harrow Health is committed to investing in the development of its IT staff. As part of this role, you will receive ongoing training on NHS systems, cybersecurity best practices, and new technologies relevant to primary care.

Opportunities for role progression and professional certification may be available based on performance and organizational needs. Additional Responsibilities Work independently and manage own workload and schedule. Assist with internal and external reporting on governance and compliance. Ensure that all activities comply with safeguarding, confidentiality, and duty of candour regulations.

Comply with Harrow Healths policies on Equal Opportunities, Health & Safety, and Smoking. Professional Standards Promote high standards of patient care, supported by clinical research and audits. Adhere to professional codes of conduct relevant to role (e.g. NMC, GMC, HCPC).

Maintain confidentiality in accordance with the Data Protection Act and internal ISMS policies. Disclose any private interests that may conflict with Harrow Health responsibilities. A Standard Disclosure & Barring Service (DBS) check is mandatory for this position. Appraisal & Development Harrow Health operates a system of individual performance review/appraisal for the purpose of agreeing performance objectives and discussing development needs in line with requirements of service need in the operational plan.

Equal Opportunities Promote and uphold the principles of Harrow Healths Equal Opportunities Policy throughout all work. Health & Safety Take reasonable care of their own and others health and safety. Cooperate with Harrow Health to meet legal health and safety obligations. Report all accidents and incidents promptly.

Declaration This job description reflects the core duties and responsibilities of the role. It is subject to review and may be amended in consultation with the postholder to reflect service needs.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT System Training and Support

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