IT Technician

Yü Group PLC; Leicester; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading energy supplier in the UK, Yü Group PLC, is seeking an IT Technician to join their team. The role involves providing IT support, handling configurations, and assisting users with IT issues. This full-time position includes travel to Nottingham and requires a driving license. Comprehensive benefits, including annual leave and a supportive work environment, aim to foster professional growth.

Benefits

24 days annual leave + bank holidays

Holiday buy – up to 5 additional days

Enhanced maternity/paternity leave

Employee Assistance Programme

Annual salary review

Qualifications

• Experience in IT support and ticketing systems.
• Knowledge of M365, Active Directory, and device management is crucial.

Responsibilities

• Ensure timely resolution of IT support tickets.
• Provide configuration and setup for PC/Laptops.
• Administer Active Directory and maintain security standards.

Skills

IT support

Communication

Attention to detail

Problem solving

Education

Relevant IT qualifications

Tools

M365 administration

Active Directory

Group Policy

Windows OS

Job description

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Reports to: Head of infrastructure and IS

Location: Leicester (travel to our Nottingham site will be required, therefore access to a car is essential)

Working hours: Monday to Friday, 37.5 hours a week, with occasional out of hours and weekend working.

Yü Group Plc is a leading energy supplier in the United Kingdom, committed to providing reliable and sustainable energy solutions to our customers.

As we continue to grow and innovate in the dynamic energy sector, we are seeking a skilled and experienced professional to join our team as IT Technician to work primarily at our Innovation Centre in Nottingham with some travel to corporate office based in Leicester and other sites.

Department YUG - 9032 - General IT & Helpdesk Employment Type Permanent - Full Time Location Leicester Workplace type Onsite Compensation £25,000 - £28,000 / year Reporting To Head of infrastructure and IS

This Role's Hiring Manager

Haseley Gordon

View Haseley's Profile

What We Need from Yü

Here’s a taste of what you’ll be doing:

• Ensuring all IT support tickets are dealt with in a timely, professional and efficient manner.
• Ensuring that all IT support calls are recorded accurately within the ticketing system.
• Carrying out support for client users with day-to-day IT issues.
• Maintain business conferencing systems.
• Set-up, install and configure PC/Laptops/ mobile devices for internal users.
• Active Directory administration
• Windows Desktop administration using Group Policy
• M365 configuration and management.
• Create user guides for colleagues and users.
• Asset management.
• Assist with site moves and equipment relocation.
• Experience of Helpdesk ticketing system and working to SLA’s.
• Support the renewal of ISO7001 and Cyber Essentials Plus certification
  
  

About Yü

If you have what it takes you could be just what we’re looking for…

• Ambitious – you don’t just want another job; you want a career.
• Team player – you’re happy to help a fellow colleague.
• Motivated – you have a can-do attitude and love to learn.
• Ability to manage own workloads and prioritise.
• Understanding of IT security principles and best working practices.
• Flexibly in working pattern to support business changes and projects.
• Communicator – you have excellent communication skills, both verbal and written
• Organised – manage and work on multiple tasks at hand concurrently, meeting specific time frames.
• Meticulous - excellent attention to detail
  
  

Technical – Has Experience/knowledge Of The Below

• M365 administration, configuration, and monitoring
• Active directory and Group policy.
• Laptop and desktop imaging, device management.
• Use of cloud-based services and technologies.
• Windows operating systems configuration and troubleshooting.
• Anti-virus/anti-malware products.
• Mobile devices management.
• Software installs and troubleshooting.
• Exposure to MS Intune, Autopilot, Entra, advantageous.
• Driving licence and access to a vehicle required. (for site visits)
  
  

Yü Come First

We have a wide range of benefits for our employees including:

• 24 days annual leave + bank holidays
• Holiday buy – up to 5 additional days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Learning and development opportunities
• Enhanced paternity, maternity and adoption policies
• Yü made a difference Awards
• 3 days additional annual leave if you get married/civil partnership etc.
• Appointment allowance
• Long service recognition
• Refer a friend payment
• Company sick pay (subject to length of service)
• New modern facilities
• Death in service and critical illness cover
• Plus, many more
  
  

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK

#YUIndeed

About Yü Group

Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.

On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Utilities

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