IT Technician

Teaching Personnel; Greater London; On-site; GBP 24,000 - 36,000; Full time

Job summary

Teaching Personnel is seeking an IT Technician to support staff, students and visitors across Greater London and Essex, delivering 1st and 2nd line help for PCs, laptops and AV equipment.

The role involves working across multiple school sites with a proactive Trust IT team, requiring a full UK driving licence and a flexible, service-oriented approach.

Qualifications

• Experience providing 1st and 2nd line IT support.
• Strong knowledge of Windows OS, Active Directory and Microsoft 365/Office 365.
• Understanding of TCP/IP, DNS and basic networking.
• Good customer service and communication skills.
• Strong troubleshooting and problem-solving abilities.
• Ability to work independently and as part of a team.
• Previous experience within an educational environment would be desirable.

Responsibilities

• Provide 1st and 2nd line technical support for PCs, laptops, mobile devices and software.
• Install, configure and troubleshoot computer hardware and Windows operating systems.
• Set up and support AV equipment, projectors and video conferencing systems.
• Manage Active Directory accounts and password resets.
• Assist with network troubleshooting, including Wi-Fi and physical connectivity.
• Maintain accurate IT asset, software and equipment records.
• Support schools with day-to-day IT issues and technical queries.
• Follow health, safety and IT security procedures.

Skills

2nd line IT support

1st line IT support

Windows OS

Active Directory

Microsoft 365

Networking basics

Customer service

Teamwork

Tools

Microsoft 365

Active Directory

DNS

TCP/IP

Job description

IT Technician – Greater London & Essex

We are seeking a proactive and motivated IT Technician to join a central Trust IT team supporting multiple schools across Greater London and Essex. You will provide technical support to staff, students and visitors, working across different school sites and supporting a wide range of IT systems and equipment.

Location: Greater London & Essex
Sector: Education / IT Support
Employment Type: Permanent, Full-time
Salary: Competitive, based on experience
Requirement: Full UK driving licence and access to a vehicle

Key Responsibilities:

• Provide 1st and 2nd line technical support for PCs, laptops, mobile devices and software
• Install, configure and troubleshoot computer hardware and Windows operating systems
• Set up and support AV equipment, projectors and video conferencing systems
• Manage Active Directory accounts and password resets
• Assist with network troubleshooting, including Wi-Fi and physical connectivity
• Maintain accurate IT asset, software and equipment records
• Support schools with day-to-day IT issues and technical queries
• Follow health, safety and IT security procedures

Skills & Experience:

• Experience providing 1st and 2nd line IT support
• Strong knowledge of Windows OS, Active Directory and Microsoft 365/Office 365
• Understanding of TCP/IP, DNS and basic networking
• Good customer service and communication skills
• Strong troubleshooting and problem-solving abilities
• Ability to work independently and as part of a team
• Previous experience within an educational environment would be desirable

Benefits:

• Permanent, full-time opportunity
• Career development and training
• Supportive Trust IT team
• Opportunity to work across multiple school sites
• Competitive salary and benefits package

All applicants will require the appropriate qualifications and training for this role. Please see the FAQ's on the Teaching Personnel website for details.
All pay rates quoted will be inclusive of 12.07% statutory holiday pay. This advert is for a temporary position. In some cases, the option to make this role permanent may become available at a later date.
Teaching Personnel is committed to safeguarding and promoting the welfare of children. We undertake safeguarding checks on all workers in accordance with DfE statutory guidance 'Keeping Children Safe in Education' this may also include an online search as part of our due diligence on shortlisted applicants.
We offer all our registered candidates FREE child protection and prevent duty training. All candidates must undertake or have undertaken a valid enhanced Disclosure and Barring Service (DBS) check. Full assistance provided.
For details of our privacy policy, please visit the Teaching Personnel website.