Education IT Technician - Multi-Site Support

Teaching Personnel; Burnham-on-Crouch; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Career development and training

Job summary

Teaching Personnel seeks an IT Technician to join a central Trust IT team supporting multiple schools across Greater London and Essex. You will provide 1st and 2nd line technical support for PCs, laptops, and software, and help manage Windows OS and Active Directory environments.

You will work across several school sites, configure hardware, support AV equipment, and assist with network troubleshooting while following health, safety and IT security procedures.

Qualifications

• Experience providing 1st and 2nd line IT support.
• Strong knowledge of Windows OS, Active Directory and Microsoft 365/Office 365.
• Understanding of TCP/IP, DNS and basic networking.
• Good customer service and communication skills.
• Strong troubleshooting and problem‑solving abilities.
• Ability to work independently and as part of a team.
• Previous experience within an educational environment would be desirable.

Responsibilities

• Provide 1st and 2nd line technical support for PCs, laptops, mobile devices and software.
• Install, configure and troubleshoot computer hardware and Windows operating systems.
• Set up and support AV equipment, projectors and video conferencing systems.
• Manage Active Directory accounts and password resets.
• Assist with network troubleshooting, including Wi‑Fi and physical connectivity.
• Maintain accurate IT asset, software and equipment records.
• Support schools with day‑to‑day IT issues and technical queries.
• Follow health, safety and IT security procedures.

Skills

1st/2nd line support

Windows OS

Active Directory

Microsoft 365

Networking (TCP/IP, DNS)

Customer service

Troubleshooting

Independent worker

Team player

Education sector experience

Job description

Teaching Personnel seeks an IT Technician to join a central Trust IT team supporting multiple schools across Greater London and Essex. You will provide 1st and 2nd line technical support for PCs, laptops, and software, and help manage Windows OS and Active Directory environments.

You will work across several school sites, configure hardware, support AV equipment, and assist with network troubleshooting while following health, safety and IT security procedures.