IT Technician

Fortune Brands Innovations; England; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading company in the home improvement sector is seeking an enthusiastic IT Technician to support their IT infrastructure. This permanent, full-time role involves assisting both local and remote users while managing technical tasks such as troubleshooting, implementing solutions, and documenting IT processes. Ideal candidates will have relevant technical experience and a proactive mindset to handle various IT challenges.

Benefits

33 days holiday (inclusive of Bank Holidays)

Annual Incentive Plan Bonus Structure

Health & Wellbeing Programme

Life Assurance & Pension Plan

Flexible Working Model

Employee Assistance Programme

High Street Reward Scheme

Eye Care Support

Refer a Friend Programme

Free Parking

Qualifications

• Experience with Microsoft Server (install, AD, remote admin, and configuration).
• Basic networking and switch configuration knowledge.
• Experience with Windows 10/11 and Microsoft 365.

Responsibilities

• Manage helpdesk queries and maintain IT systems.
• Troubleshoot and implement solutions for IT issues.
• Document processes for day-to-day IT operations.

Skills

Problem-Solving

Multitasking

Technical Support

Education

Education in Computer Science

Job description

Are you passionate about technology? Do you thrive in a dynamic environment where innovation is key? Are you looking for an opportunity that can elevate your IT career? We are currently looking for an enthusiastic IT Technician to join our busy team in Westerham - TN16.

As an IT Technician, you will play a vital role in supporting our IT infrastructure, catering to both local and remote users across our EMEAA operations. Your responsibilities will include managing helpdesk queries, maintaining IT systems, and documenting processes to ensure seamless day-to-day IT operations. You will be integral in troubleshooting issues, implementing solutions, and educating users on new technologies, making a significant impact on our team's effectiveness and efficiency.

Hours of Work: This is a permanent, full-time position.

IT Technician Requirements:

Experience with Microsoft Server (install, AD, remote admin, configuration, security)

Basic knowledge of networking and switch configuration

Experience with Windows 10/11 and the Microsoft 365 suite (including Teams)

Understanding of VLANs, firewalls, VCenter, backup systems, antivirus, print servers, and VoIP systems

Excellent problem-solving skills and a proactive, solutions-focused mindset

Ability to multitask and remain calm under pressure

Two or more years of relevant education (ideally in Computer Science)

Two or more years of experience in a similar IT support role

Strong communication and interpersonal skills to support users at all levelsIT Technician Benefits:

33 days holiday (inclusive of Bank Holidays)

Annual Incentive Plan Bonus Structure

Health & Wellbeing Programme + Health Cash Plan

Life Assurance & Pension Plan

Flexible Working Model

Employee Assistance Programme

High Street Reward Scheme

Eye Care Support for Frequent Screen Users

Refer a Friend Programme

Free Parking

Employee Recognition ProgrammeMeet the Organisation: Who We Are and What We Do

Fortune Brands Innovations is a US-based company listed on the New York Stock Exchange, renowned for our diverse portfolio of high-quality kitchen and bathroom brands. Our commitment to design, innovation, and craftsmanship is reflected in the exceptional products we deliver. With over 600 dedicated employees and a new state-of-the-art facility at the i54 Business Park in Wolverhampton, we're excited to continue expanding our influence in the industry.

If you think you are suitable for this IT Technician role, please apply now! Don t miss the chance to be part of a team that s shaping the future of technology in the home improvement sector!