IT Technician

Hunter Selection; England; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading education organization is seeking an IT Technician in Gloucester. The role involves providing IT support to internal users, resolving issues related to Microsoft applications, and ensuring adherence to SLAs. The position offers a competitive salary and various benefits, including a health and wellbeing program and company events.

Benefits

20 days + bank holiday rising with length of service

Health & wellbeing programme

Pension

Discount scheme

Company events

Qualifications

• Good working knowledge of Windows 10/11.
• Experience with Office365 applications.
• Understanding of Active Directory and Windows Server.

Responsibilities

• Acting as the first point of contact for all IT Support queries.
• Assisting users remotely or face to face.
• Researching and documenting solutions to problems.

Skills

Windows operating systems

Office365 applications

Active Directory

Basic networking skills

Communication skills

Job description

IT Technician - Gloucester - 25,183 - 25,992

We have an excellent opportunity for an IT Technician to join an Education organisation. This role will involve assisting internal users on their IT issues, ranging across their Microsoft and Application suite. You'll be assisting users via the telephone, emails and tickets, ensuring you are working to agreed SLAs.

Benefits for the IT Technician

• 20 days + bank holiday rising with length of service
• Health & wellbeing programme
• Pension
• Discount scheme
• Company events + more

Key Responsibilities for the IT Technician:

• Acting as the first point of contact for all IT Support queries
• Assisting users remotely or face to face, offering deskside support when needed.
• Working closely with Senior technician ensuring tickets are escalated and resolved where needed.
• Researching and documenting solutions to problems on the companies knowledge base.

Required Skills & Experience of the IT Support Engineer:

• Good working knowledge of Windows operating systems (10/11)
• Experience with Office365 applications and environment
• Understanding of Active Directory and Windows Server
• Basic networking skills (TCP/IP, DNS and DHCP)
• Excellent communication skills both written and verbal

If you are interested in this role or looking for something similar, please contact Alex directly on (url removed)

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.