IT Technician

TIEVA; Bexhill-on-Sea; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading IT solutions provider in the UK is seeking an ambitious IT Technician to join their expanding team. The role involves providing technical support across various industries, handling fault finding, and maintaining IT service desk operations. With a focus on innovation and employee growth, TIEVA offers a supportive culture and comprehensive benefits.

Benefits

Life Insurance

Pension

Private Medical Insurance

Generous holiday entitlement plus bank holidays

Enhanced maternity/paternity leave

Free onsite parking

Qualifications

• Proven experience in at least two of the specified areas.
• Experience in service desk environments, preferably MSP.
• Exposure to Server, storage, and endpoint technologies.

Responsibilities

• Fault finding on networks and systems.
• Repair of end-point systems.
• Managing IT service desk operations.

Skills

Customer-first mentality

Methodical problem solver

Solid experience in 1st line IT support

Excellent customer service skills

Good documentation skills

Willingness to learn and grow

Tools

VMware

HyperV

ITIL Service Management

Azure

Networking, VLANs, Wireless

Job description

Job Title: IT Technician

Location: Leeds

Salary: £25,000 - £27,000 per annum

Job Type: Full Time, Permanent, Shift Pattern

About the Role

This is a great opportunity for an ambitious IT Technician to join an established and rapidly expanding team providing IT solutions and services across various industries.

Responsibilities

• Fault finding on networks and systems including Servers, Switches, Firewalls & Routers
• Repair of end-point systems
• Password resets, profile repairs, new starter setups, mail management
• Communicating technical information clearly to users
• Managing IT service desk operations

Candidate Profile

Effective communication and strong customer relationship skills are crucial.

• Customer-first mentality
• Methodical problem solver with practical approach
• Solid experience in 1st line IT support
• Adaptable and open to new ideas
• Microsoft and related product qualifications desirable
• Experience in service desk environments, preferably MSP
• Excellent customer service skills
• Experience with Data Centre Technologies and Cloud Services
• Good documentation skills
• Exposure to Server, storage, and endpoint technologies
• Willingness to learn and grow
• Process-oriented with focus on documentation and improvements

Required Skills

Proven experience in at least two of the following areas:

• VMware
• HyperV
• ITIL Service Management
• Citrix
• Azure
• Firewalls
• Networking, VLANs, Wireless

Support Knowledge Areas

• Active Directory
• Group Policy
• Microsoft Office
• Microsoft Exchange
• Microsoft Workstation and Server OS
• Anti-Virus
• Networking (Switching, Wireless, LAN & WAN)
• Print, Storage, Security
• 3rd party relationships

Benefits

Financial

• Life Insurance
• Pension
• Car allowance (role dependent)
• £1000 refer a friend bonus
• Uncapped sales commissions
• Profit sharing (T&Cs apply)
• Additional benefits including will-writing, awards, schemes, and financial wellbeing tools

Health & Wellbeing

• Private Medical Insurance
• Employee Assistance Programme
• Digital GP, Wellbeing platform, Gym contributions, Yoga, Eye tests, Flu jabs

Time Off & Perks

• Generous holiday entitlement plus bank holidays
• Birthday day off
• Enhanced maternity/paternity leave
• Additional leave options
• Company events, staff awards, incentives

Environment

• Free onsite parking
• Modern office amenities including games and outdoor areas

Why Join TIEVA?

We reward innovation, invest in training, and foster a supportive culture. TIEVA is committed to career development and employee growth, holding an Investors in People Platinum Standard accreditation.

We are a leading IT solutions provider delivering exceptional services across industries, emphasizing a people-first approach.

Application Notice

If interested, apply promptly. TIEVA is an equal opportunities employer and only considers applicants with the legal right to work in the UK. Due to high application volume, only shortlisted candidates will be contacted.