IT Technician

JR United Kingdom; Bedford; On-site; GBP 24,000 - 32,000; Full time

Job summary

A leading company in the IT sector is seeking a Junior IT Technician to support the Senior IT Technician by managing the infrastructure and offering technical assistance to employees. You will perform administrative tasks, oversee IT assets, collaborate with external providers, and contribute to compliance and security activities. This role promises growth in a diverse environment, welcoming applicants from all backgrounds.

Qualifications

• Understanding of all Microsoft applications, especially O365, Entra, and SharePoint.
• Proven experience within an IT role.
• Experience managing IT assets and lifecycle.

Responsibilities

• Providing technical support for the Serenova telephony system.
• Managing the Jira ticketing system.
• Support compliance with ISO27001 and ITIL.

Skills

Microsoft applications

Device management

Telephony support

IT security testing

Technical documentation

Education

Microsoft-based qualifications

Tools

MS Autopilot

Intune

Purview

Defender

Jira

SharePoint

Job description

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Supporting the Senior IT Technician in overseeing the external IT team. Performing daily IT administrative tasks, offering technical assistance to employees, and instructing staff on the latest IT systems. Aiding in the maintenance of the company’s IT infrastructure to adhere to industry standards, contributing to future enhancements, and recommending innovative IT solutions to improve business operations.

To be considered for this role, you will require the following:

Education, Qualification and Training

• Understanding of all Microsoft applications, especially O365, Entra, and SharePoint
• Desktop device management and support (acquiring new devices, setup, and training)

Experience

• Proven experience within an IT role
• Experience using MS Autopilot, Intune, Purview, and Defender
• Patch management
• Spam filter management and configuration

Knowledge and Skills

• Ability to manage relationships with third-party suppliers

Other Job-Related Requirements

• Ability to create technical documentation and manuals

Additional Qualifications and Experience

• Microsoft-based qualifications
• Understanding of network devices and systems management (including Cisco Umbrella & Mimecast)
• Experience building complex Atlassian projects

Further Experience

• Healthcare IT environment experience
• IT security testing experience
• Experience using Qualys

Knowledge and Skills

• Understanding of ISO 27001, DPA, and GDPR

Key Responsibilities

• Providing technical support for the Serenova telephony system
• Managing and improving the Jira ticketing system
• Managing IT assets and lifecycle
• Overseeing NHS.net email aliases
• Supporting compliance with ISO27001 and ITIL, and assisting with audits
• Supporting information security policies and procedures
• Administering Microsoft 365, Entra ID, Autopilot, Intune, and Defender
• Managing user accounts, permissions, and access
• Supporting cloud and data storage solutions like SharePoint and OneDrive
• Creating and optimizing SharePoint sites
• Collaborating with external IT providers
• Managing hardware/software across platforms, including licensing
• Installing/configuring hardware/software
• Contributing to IT strategy and software implementation
• Optimizing existing systems
• Remote diagnostics and troubleshooting
• Logging and resolving support requests, escalating when necessary

Our Commitment to You

We aim to build a diverse team of talented, kind, and effective individuals at HBSUK. We promote a high-performance culture where everyone can belong and thrive. We are proud to be an equal opportunity employer and welcome applicants from all backgrounds.

If this opportunity appeals to you, get in touch today to ensure a great experience throughout your application process.