IT Technical Support Officer - GLA16001

City Building (Glasgow) LLP; Glasgow; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Strathclyde Pension Fund

Excellent annual leave

Wellbeing initiatives

Discounted gym membership

Job summary

City Building (Glasgow) LLP is seeking an IT Technical Support Officer to maintain and support our desktop and end-user computing environment. You will ensure systems and devices operate securely and deliver an excellent user experience.

Join a busy enterprise IT team, providing frontline support, troubleshooting hardware, software and endpoint issues while helping implement preventative solutions and keep documentation up to date.

Qualifications

• Experience providing first and second-line IT support.
• Strong communication skills with non-technical users.
• Good problem-solving and root-cause analysis abilities.
• Awareness of IT security, data protection and service quality.

Responsibilities

• Maintain and support City Building's desktop and end-user computing environment.
• Provide frontline technical support, troubleshoot hardware and software issues.
• Assist with endpoint deployment, configuration, patching, security and asset management.
• Maintain accurate system documentation and ensure compliance with policies.

Skills

First and second-line IT support

Communication skills

Problem-solving

Security awareness

Education

CompTIA A+

Microsoft Modern Desktop Administrator Associate

Microsoft Security, Compliance and Identity Fundamentals

ITIL v4 Foundation

Tools

Windows

Android

Microsoft 365

ITSM tools

Intune/Entra

MDM

Job description

About Us

City Building provides a range of repairs and maintenance, manufacturing, construction and refurbishment activities for Glasgow City Council and Wheatley Housing Group's citizens and customers as well as other public, private and third sector organisations.

City Building operates both the largest construction craft apprenticeship programme in Scotland, and Royal Strathclyde Blindcraft Industries (RSBi), one of the largest supported manufacturing businesses in Europe, around 200 people, more than 50% of whom have a disability.

Our accreditations include, ISO45001, ISO 14001 and ISO 9001:2015. We currently hold Investors in Young People Platinum award, an award we are immensely proud of as it recognises our focus on investing in and growing a skilled staff base.

As a City Building employee, you'll enjoy a competitive salary, excellent annual leave, and access to the Strathclyde Pension Fund. You will also benefit from wellbeing initiatives and discounted gym membership, supporting a positive and healthy work life balance.

About the Role

As an IT Technical Support Officer, you will play a key role in maintaining and supporting City Building's desktop and end-user computing environment, ensuring systems, devices and software operate securely, efficiently and provide an excellent user experience.

You will provide frontline technical support, troubleshooting and resolving hardware, software and endpoint issues while helping to implement preventative solutions through effective problem-solving and root cause analysis. Working closely with IT colleagues, business teams and external suppliers, you will support endpoint deployment, configuration, patching, security and asset management activities, while maintaining accurate system documentation and ensuring compliance with organisational standards and policies.

You will utilise modern endpoint management and IT service management tools, contribute to procurement and vendor coordination processes, and deliver a high standard of customer service to users across the organisation. This role requires a proactive approach, strong communication skills and the ability to manage changing priorities within a busy enterprise IT environment.

What You Will Bring

You will have experience providing first and second-line IT support, with strong knowledge of Windows, Android, Microsoft 365 and desktop technologies. You'll be a confident problem-solver with excellent communication skills, able to deliver outstanding customer support and explain technical issues clearly to non-technical users.

You will be highly organised and adaptable, and will be comfortable managing competing priorities in a fast-paced environment while maintaining a strong focus on IT security, data protection and service quality. Experience with ITSM tools, Intune/Entra, mobile device management systems and ITIL practices is advantageous, along with a commitment to continuous professional development.

Relevant technical qualifications such as CompTIA A+, Microsoft Modern Desktop Administrator Associate, Microsoft Security, Compliance and Identity Fundamentals, or equivalent, are desirable, as is ITIL v4 certification (or equivalent). Experience providing technical support within a fast-paced IT environment would also be advantageous.