IT Technical & Operations Manager

IntaPeople; Cardiff; Hybrid; GBP 60,000 - 72,000; Full time

Benefits offered by this job

Hybrid 3 days onsite

Free parking

Gym membership

Private healthcare

Pension matched 5%

30 days annual leave

Job summary

IntaPeople partners with a growing financial services organisation in Cardiff to recruit an IT Technical & Operations Manager. The role is hybrid, with 3 days onsite, and focuses on owning the technology environment to support growth while keeping systems secure, stable and compliant.

You will manage Microsoft 365, Exchange Online, SharePoint, Teams, OneDrive and Azure Active Directory, aligning supplier activities with risk and regulatory standards to enable the business.

Qualifications

• Strong hands-on experience with Microsoft 365 and Azure Active Directory.

Responsibilities

• Take ownership of day-to-day technology operations and lead technical teams.
• Coordinate with managed service providers and vendors to deliver IT infrastructure and security services.
• Ensure systems are secure, stable, and compliant, enabling colleagues to work efficiently.
• Support internal audits, regulatory reviews, and technology governance processes in a regulated environment.
• Oversee identity governance controls (MFA, conditional access) and security tooling.
• Maintain business continuity and disaster recovery readiness, and assist incident response.

Skills

Microsoft 365

Azure Active Directory

IT infrastructure

Systems administration

Cyber security

Vendor management

Regulated environment awareness

Stakeholder communication

Tools

Exchange Online

SharePoint

Teams

OneDrive

Azure Active Directory

Job description

IT Technical & Operations Manager
Cardiff - Hybrid (3 days onsite)

£60-72k & Benefits & 20% potential bonus

IntaPeople have partnered with a growing financial services organisation in Cardiff is looking for an IT Technical & Operations Manager to take ownership of the company s technology environment and support the continued growth of the business.

This is a hands-on technical leadership role within a small, highly regulated organisation. You ll work closely with the Head of IT, overseeing day-to-day technology operations while coordinating with managed service providers and technology vendors who deliver elements of the infrastructure and security platforms.

The focus of the role is ensuring the company s systems remain secure, stable and compliant, while enabling colleagues across the business to work efficiently using modern workplace tools.

A key part of the role will be managing and improving the organisation s Microsoft 365 environment, including Exchange Online, SharePoint, Teams, OneDrive and Azure Active Directory. You ll oversee identity governance controls such as MFA and conditional access, while ensuring configuration standards support security, compliance and operational efficiency.

You ll also coordinate with external partners responsible for infrastructure, security and cloud services, ensuring suppliers deliver against agreed service levels and that systems remain aligned with internal security policies and regulatory expectations.

Alongside supplier management, you ll oversee core systems and user access management, support incident response activities and maintain business continuity and disaster recovery readiness. The role will also involve supporting internal audits, regulatory reviews and technology governance processes, ensuring documentation and operational controls are maintained to the standards expected within a regulated financial services environment.

This position suits someone who enjoys working in a hands-on environment within a smaller organisation, where strong communication, ownership and problem-solving are essential.

Key experience required:

• Strong hands-on experience with Microsoft 365 and Azure Active Directory

• Background in IT infrastructure, systems administration or technical operations

• Good understanding of cyber security principles and security tooling

• Experience working with managed service providers or third-party technology vendors

• Exposure to regulated or security-focused environments

• Strong stakeholder communication skills

Benefits

• Hybrid working - 3 days onsite in Cardiff

• Free parking

• Gym membership

• Private healthcare (Bupa)

• Employer pension matched up to 5%

• 30 days annual leave