IT Technical Officer

Fauna & Flora International; Cambridgeshire and Peterborough; Remote; GBP 33,000 - 34,000; Full time

Benefits offered by this job

Pension contribution

Generous annual leave

Life insurance

Job summary

Fauna & Flora International in Cambridge is seeking an IT Technical Officer to provide 2nd- and 3rd-line IT support to staff worldwide. You will liaise with external providers and help deliver end-user support while learning new systems and Technologies.

The role emphasizes problem-solving, attention to detail, and collaborative teamwork. The position is permanent, based in Cambridge at The David Attenborough Building, with a pension contribution, generous leave, and life insurance.

Qualifications

• Experience providing second- and third-line IT support.
• Strong problem-solving skills and customer focus.
• Ability to learn new systems quickly and independently.

Responsibilities

• Provide second- and third-line IT support to employees worldwide.
• Liaise with external providers as needed for issue resolution.
• Assist with end-user support and contribute to system improvements.

Skills

Second- and third-line IT support

End-user IT support

Problem solving

Willingness to learn new systems

Job description

• Salary: £32,515 - £34,230 per annum (depending on skills and experience)
• Contract period: Permanent
• Start date: As soon as possible

We are seeking an IT Technical Officer to provide second- and third-line IT support services to our employees around the world, liaising with external providers where relevant.

You will have a keen interest in IT and technology, with relevant second- and third-line IT skills, excellent problem-solving skills and previous experience providing end-user support services. You will have a real willingness and proven ability to learn new systems and acquire new knowledge and skills.

Your excellent interpersonal skills and customer focus will enable you to build effective working relationships with colleagues across the organisation. You will be a good team player and enjoy working in a busy environment, with the ability to balance competing demands. A keen attention to detail and a diligent and rigorous approach to work are also essential.

In return, the role offers the opportunity to work within a ground-breaking and entrepreneurial organisation, at the forefront of global conservation, with opportunity to apply your skills and expertise where appropriate. In addition, Fauna & Flora offers a generous pension contribution, attractive annual leave allowance and life insurance.

Our offices are located in The David Attenborough Building in central Cambridge, just a few minutes’ walk from glorious historic buildings and museums, the picturesque River Cam, the central market and shopping centre, and a host of cafés and restaurants.

In other organisations this role may be referred to as: IT Support Engineer, IT Support Analyst.

This role is not eligible for sponsorship for a Skilled Worker Visa.

The closing date for applications is Sunday, 25 October 2026.