IT Project and Technical Support Officer

Allscreens Nationwide Ltd; East Midlands; On-site; GBP 28,000 - 36,000; Full time

Job summary

Sherwood Forest Hospitals NHS Foundation Trust is seeking an IT Project and Technical Support Officer to provide technical and project support across the Trust, helping to deploy and maintain IT systems, devices, telecommunications and digital services.

You will assist with planning, coordination and delivery of small IT projects and service improvements, ensuring clinical and corporate teams receive the guidance and support they need.

Qualifications

• Provides technical support across IT systems, devices and services.
• Coordinates small IT projects and service improvements.
• Maintains documentation and asset records.
• Supports staff with technology usage and guidance.

Responsibilities

• Plan, coordinate and deliver small IT projects and service improvements.
• Deploy and support IT systems, devices and digital services across the Trust.
• Provide practical technical support to staff and escalate complex issues.
• Maintain service desk and asset records with accuracy.
• Assist with governance, documentation and local IT procedures.

Skills

Technical support

Project coordination

Documentation

Stakeholder communication

Education

Tools

ITSM tools

Asset management system

Job description

IT Project and Technical Support Officer

Please review the Job Description and Person Specification. The IT Project and Technical Support Officer will provide technical and project support across the Trust, helping to deliver, deploy and maintain approved IT systems, devices, telecommunications and digital services. The post holder will support the planning, coordination and delivery of small IT projects and service improvement activities, ensuring that clinical and corporate teams receive the technical guidance, resources and support needed to use technology effectively. Key responsibilities will include:

• The post holder will support the planning, coordination and delivery of small IT projects and service improvement activities, ensuring that clinical and corporate teams receive the technical guidance, resources and support needed to use technology effectively.
• Supporting the deployment, implementation and ongoing use of IT systems, devices, mobile technology and associated equipment across the Trust.
• Providing practical technical support to staff, resolving day-to-day and non-routine issues where appropriate, and escalating more complex matters when required.
• Assisting with the planning, coordination and monitoring of small IT projects, service improvements and local deployment activity.
• Working with internal teams, external suppliers and service providers to support system maintenance, project delivery and service continuity.
• Supporting asset management processes, including device allocation, deployment, audits, usage reporting, investigations and decommissioning in line with Trust policies.
• Maintaining accurate records of work undertaken, including service desk updates, asset records, deployment activity and project documentation.
• Providing support and guidance to staff on the effective use of approved technology, systems and devices, including simple demonstrations or user guidance where required.
• Analysing service information, user requirements and reporting data to identify actions, support improvements and improve device usage and management.
• Contributing to the development and implementation of IT procedures, guidance documents and local working practices.
• Supporting telecommunications, mobile devices and user-reported issues to help ensure staff have reliable access to the tools they need.
• Working flexibly across Trust sites in Derbyshire to provide user support, undertake audits and assist with deployment activity.

Following Trust policies and procedures relating to information governance, cyber security, confidentiality, asset management and service management. The role requires strong organisational and communication skills, a practical approach to problem-solving, and the ability to work independently while contributing effectively as part of the wider Technical Services team. As an employer and sponsor licence holder, to be able to provide sponsorship to overseas nationals via the Skilled Worker route we must ensure that we adhere to the sponsorship requirements set by UK Visas and Immigration. After carefully reviewing this role, we do not believe that this position meets the requirements for sponsorship. For details on eligibility criteria for a Skilled Worker visa, please follow this link to the gov.uk website Skilled Worker visa: Overview - GOV.UK (www.gov.uk)

Sherwood Forest Hospitals NHS Foundation Trust

Sherwood Forest Hospitals NHS Foundation Trust

Sherwood Forest Hospitals NHS Foundation Trust