Global IT Support Engineer (2nd/3rd Line)

Fauna & Flora International; Cambridgeshire and Peterborough; Remote; GBP 33,000 - 34,000; Full time

Benefits offered by this job

Pension contribution

Generous annual leave

Life insurance

Job summary

Fauna & Flora International in Cambridge is seeking an IT Technical Officer to provide 2nd- and 3rd-line IT support to staff worldwide. You will liaise with external providers and help deliver end-user support while learning new systems and Technologies.

The role emphasizes problem-solving, attention to detail, and collaborative teamwork. The position is permanent, based in Cambridge at The David Attenborough Building, with a pension contribution, generous leave, and life insurance.

Qualifications

• Experience providing second- and third-line IT support.
• Strong problem-solving skills and customer focus.
• Ability to learn new systems quickly and independently.

Responsibilities

• Provide second- and third-line IT support to employees worldwide.
• Liaise with external providers as needed for issue resolution.
• Assist with end-user support and contribute to system improvements.

Skills

Second- and third-line IT support

End-user IT support

Problem solving

Willingness to learn new systems

Job description

Fauna & Flora International in Cambridge is seeking an IT Technical Officer to provide 2nd- and 3rd-line IT support to staff worldwide. You will liaise with external providers and help deliver end-user support while learning new systems and Technologies.

The role emphasizes problem-solving, attention to detail, and collaborative teamwork. The position is permanent, based in Cambridge at The David Attenborough Building, with a pension contribution, generous leave, and life insurance.