IT Team Lead | 2nd/3rd Line Support | On-Site

Lorien; Hemel Hempstead; On-site; GBP 45,000 - 70,000; Full time

Benefits offered by this job

Pension Scheme with 21.65% employer contribution

Job summary

Lorien is seeking an IT Team Leader to join their established internal IT function in Hemel Hampstead. This on-site role involves a mix of hands-on technical delivery, people management, and strategic input within a user-focused environment. Responsibilities include providing 2nd and 3rd line IT support, line management of an onsite technician, and managing network infrastructure. Ideal candidates should be comfortable working independently while collaborating within a larger team. A pension scheme with a 21.65% employer contribution is included.

Qualifications

• Experience in providing 2nd and 3rd line IT support.
• Proven ability in line management and team collaboration.
• Strong knowledge of managing network infrastructure and servers.

Responsibilities

• Provide 2nd and 3rd line IT support to a diverse user base.
• Manage an onsite IT / Media Technician.
• Ensure support requests are resolved efficiently.

Skills

2nd and 3rd line IT support

People management

Network infrastructure management

User-focused technology enhancement

Job description

Lorien is seeking an IT Team Leader to join their established internal IT function in Hemel Hampstead. This on-site role involves a mix of hands-on technical delivery, people management, and strategic input within a user-focused environment. Responsibilities include providing 2nd and 3rd line IT support, line management of an onsite technician, and managing network infrastructure. Ideal candidates should be comfortable working independently while collaborating within a larger team. A pension scheme with a 21.65% employer contribution is included.