Information Technology Team Lead

Lorien; Hemel Hempstead; On-site; GBP 45,000 - 70,000; Full time

Benefits offered by this job

Pension Scheme with 21.65% employer contribution

Job summary

Lorien is seeking an IT Team Leader to join their established internal IT function in Hemel Hampstead. This on-site role involves a mix of hands-on technical delivery, people management, and strategic input within a user-focused environment. Responsibilities include providing 2nd and 3rd line IT support, line management of an onsite technician, and managing network infrastructure. Ideal candidates should be comfortable working independently while collaborating within a larger team. A pension scheme with a 21.65% employer contribution is included.

Qualifications

• Experience in providing 2nd and 3rd line IT support.
• Proven ability in line management and team collaboration.
• Strong knowledge of managing network infrastructure and servers.

Responsibilities

• Provide 2nd and 3rd line IT support to a diverse user base.
• Manage an onsite IT / Media Technician.
• Ensure support requests are resolved efficiently.

Skills

2nd and 3rd line IT support

People management

Network infrastructure management

User-focused technology enhancement

Job description

• This is an on-site role 5 days a week in Hemel Hampstead
• Pension Scheme with 21.65% employer contribution

I am looking for a IT Team Leader, to join an established internal IT function. This role offers a strong mix of hands‑on technical delivery, people management, and strategic input, within a user‑focused environment.

The Role

You’ll operate at 2nd and 3rd line support level, taking ownership of day‑to‑day IT operations while helping shape the future direction of IT services.

Responsibilities include:

• Providing 2nd and 3rd line IT support to a diverse user base
• Line management of an onsite IT / Media Technician
• Managing network infrastructure, servers, workstations and applications
• Ensuring support requests are resolved efficiently and within agreed timescales
• Maintaining and developing core ICT systems and infrastructure
• Supporting and enhancing the use of technology within a user‑facing environment
• Advising senior stakeholders on IT service development and improvement
• Ensuring operational needs across teams are effectively supported by IT solutions

This is a role for someone comfortable working independently while collaborating as part of a wider IT team.