IT Systems & User Support Specialist

Diocese of Chelmsford; Chelmsford; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

11% pension scheme

30 days holiday

Job summary

The Diocese of Chelmsford is seeking an enthusiastic IT & Systems Support Officer to provide first-line support for our business systems and technology infrastructure, helping staff to use them effectively.

You will train users, troubleshoot issues, and be the on-site point of contact for IT, coordinating with our outsourced provider. Salary £30,000–£33,000 plus an 11% pension and 30 days holiday.

Qualifications

• Experience supporting business systems or databases in a user-facing role.
• Experience troubleshooting applications or system issues and working with others to resolve them.
• Strong interpersonal and communication skills, with the ability to explain technical issues in clear, non-technical language.
• A calm, methodical approach to problem-solving, particularly in time-pressured or public situations (e.g. meetings).
• Friendly, approachable and service-oriented, with a genuine desire to help colleagues.

Responsibilities

• Provide first line functional support for the Diocese's core database (DMS), other database applications including the property database and X Ledger
• Deliver informal and structured training to users on database systems and reporting tools.
• Liaise with reception staff, who look after the meeting rooms, to ensure the day-to-day operational IT readiness of equipment and respond quickly to in-meeting technical issues to minimise disruption.
• Act as the primary on-site point of contact for IT issues escalated by the outsourced IT support provider, Virtual IT assisting with diagnostics and issue resolution.
• Provide support for equipment and systems not managed by Virtual IT including our phone system (8x8), Nitro signing, mobile devices and printers. Liaising with third party suppliers where necessary.

Skills

Database support

User support

Troubleshooting

Communication

Problem solving

Tools

DMS database

X Ledger

8x8

Job description

The Diocese of Chelmsford is seeking an enthusiastic IT & Systems Support Officer to provide first-line support for our business systems and technology infrastructure, helping staff to use them effectively.

You will train users, troubleshoot issues, and be the on-site point of contact for IT, coordinating with our outsourced provider. Salary £30,000–£33,000 plus an 11% pension and 30 days holiday.