IT Support Analyst

NATIONAL SCHOOL CHARITY; Chelmsford; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

11% non-contributory pension

30 days holiday

Job summary

The Diocese of Chelmsford is seeking an enthusiastic and customer-focused IT & Systems Support Officer to provide first-line support for our business systems and technology infrastructure. This role involves assisting staff with database usage, training, and day-to-day IT operations across the organisation.

You will work with colleagues and our external IT support provider to diagnose issues, deliver user-focused guidance, and keep systems running smoothly in a busy office environment.

Qualifications

• Experience supporting business systems or databases in a user-facing role.
• Experience troubleshooting applications or system issues and collaborating to resolve them.
• Strong interpersonal and communication skills, able to explain technical issues clearly.
• Calm, methodical approach to problem-solving in time-pressured situations (e.g. meetings).
• Friendly, approachable and service-oriented with a genuine wish to help colleagues.

Responsibilities

• Provide first line functional support for the Diocese’s core database (DMS) and other databases.
• Deliver informal and structured training to users on database systems and reporting tools.
• Coordinate with reception staff to ensure IT readiness of equipment and rapid issue response.
• Act as on-site point of contact for IT issues escalated by the outsourced provider, Virtual IT.
• Support equipment and systems not managed by Virtual IT including phone system (8x8), Nitro signing, mobiles and printers.

Skills

Database support

User training

Technical troubleshooting

IT support coordination

Tools

DMS

X Ledger

Job description

The Diocese of Chelmsford is seeking an enthusiastic and customer-focused IT & Systems Support Officer to provide first-line support for our business systems and technology infrastructure.

This is an excellent opportunity for someone with experience supporting databases, applications, and users in a office environment. You will play a key role in ensuring staff can effectively utilise our systems while helping to maintain the smooth day-to-day running of technology across the organisation.

Working closely with colleagues and our external IT support provider, you will provide practical assistance, training, troubleshooting, and technical support to users across the Diocese.

Working hours: This is a full-time role (35 hours per week)

This role will be required on site 5 days per week

Salary: £30,000 to £33,000, subject to qualifications and experience

Benefits: We offer a range of benefits including an 11% non-contributory pension scheme, and 30 days holiday.

ROLE DUTIES

• Provide first line functional support for the Diocese’s core database (DMS), other database applications including the property database and X Ledger
• Deliver informal and structured training to users on database systems and reporting tools.
• Liaise with reception staff, who look after the meeting rooms, to ensure the day-to-day operational IT readiness of equipment and respond quickly to in-meeting technical issues to minimise disruption.
• Act as the primary on-site point of contact for IT issues escalated by the outsourced IT support provider, Virtual IT assisting with diagnostics and issue resolution.
• Provide support for equipment and systems not managed by Virtual IT including our phone system (8x8), Nitro signing, mobile devices and printers. Liaising with third party suppliers where necessary.

CRITERIA

• Experience supporting business systems or databases in a user-facing role.
• Experience troubleshooting applications or system issues and working with others to resolve them.
• Strong interpersonal and communication skills, with the ability to explain technical issues in clear, non-technical language.
• A calm, methodical approach to problem-solving, particularly in time-pressured or public situations (e.g. meetings
• Friendly, approachable and service-oriented, with a genuine desire to help colleagues.

Closing Date: 5 October 2026

Interview Date: 15 October 2026

We reserve the right to invite candidates for preliminary interviews.

Please refer to the CDBF Privacy Policy for guidance on how we will process your data.

The Diocese of Chelmsford is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders are expected to share this commitment. All appointments are subject to acceptable pre-employment checks, including a satisfactory appropriate level of DBS check.

The Chelmsford Diocesan Board of Finance (CDBF) processes data provided in applications or elsewhere, and/or personal information supplied by third parties such as referees, as part of the recruitment process. The data provided will be used to make a decision regarding suitability for employment. The data for successful candidates will be retained to form personnel records for the duration of employment and beyond in line with relevant statutory requirements and policies and procedures. Data provided by unsuccessful candidates will retained for a period of six months. During this period the CDBF may use this data for contact in the event of there being any other suitable vacancies. You can find out more about the CDBF and data protection here - https://www.chelmsford.anglican.org/data-protection-and-privacy

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