IT Support Analyst

Diocese of Chelmsford; Chelmsford; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

11% pension scheme

30 days holiday

Job summary

The Diocese of Chelmsford is seeking an IT & Systems Support Officer to provide first-line support for our business systems and technology infrastructure. You will help staff utilise our systems effectively and ensure smooth day-to-day IT operations across the organisation.

Key duties include supporting the core database (DMS) and other databases, training users, and acting as the on-site IT contact in collaboration with our external provider.

Qualifications

• Experience supporting business systems or databases in a user-facing role.
• Experience troubleshooting applications or system issues and collaborating to resolve them.
• Excellent interpersonal and communication skills; able to explain technical topics clearly.
• Calm, methodical approach to problem-solving in time-pressured situations.

Responsibilities

• Provide first-line functional support for core databases and software applications.
• Deliver informal and formal training on database systems and reporting tools.
• Coordinate with reception to ensure IT readiness of meeting spaces and respond to in-meeting issues.
• Serve as on-site point of contact for IT issues escalated to the outsourced provider.
• Support equipment and systems not managed by the provider, including phones and printers.

Skills

IT Support

Database Support

User Training

Vendor Liaison

Tools

DMS (core database)

X Ledger

8x8 phone system

Nitro signing

Job description

The Diocese of Chelmsford is seeking an enthusiastic and customer-focused IT & Systems Support Officer to provide first-line support for our business systems and technology infrastructure.

This is an excellent opportunity for someone with experience supporting databases, applications, and users in a office environment. You will play a key role in ensuring staff can effectively utilise our systems while helping to maintain the smooth day-to-day running of technology across the organisation.

Working closely with colleagues and our external IT support provider, you will provide practical assistance, training, troubleshooting, and technical support to users across the Diocese.

• Provide first line functional support for the Diocese's core database (DMS), other database applications including the property database and X Ledger
• Deliver informal and structured training to users on database systems and reporting tools.
• Liaise with reception staff, who look after the meeting rooms, to ensure the day-to-day operational IT readiness of equipment and respond quickly to in-meeting technical issues to minimise disruption.
• Act as the primary on-site point of contact for IT issues escalated by the outsourced IT support provider, Virtual IT assisting with diagnostics and issue resolution.
• Provide support for equipment and systems not managed by Virtual IT including our phone system (8x8), Nitro signing, mobile devices and printers. Liaising with third party suppliers where necessary.

Experience supporting business systems or databases in a user-facing role.

• Experience troubleshooting applications or system issues and working with others to resolve them.
• Strong interpersonal and communication skills, with the ability to explain technical issues in clear, non-technical language.
• A calm, methodical approach to problem-solving, particularly in time-pressured or public situations (e.g. meetings
• Friendly, approachable and service-oriented, with a genuine desire to help colleagues.

Salary: £30,000 to £33,000, subject to qualifications and experience

Benefits: We offer a range of benefits including an 11% non-contributory pension scheme, and 30 days holiday.