Global IT Service Desk Analyst – Grow Your Technical Impact

Mourant; Saint Helier; On-site; GBP 25,000 - 38,000; Full time

Job summary

Mourant is seeking a highly motivated IT Helpdesk professional to join the Information Services team in Jersey. The role provides first-line technical support for IT systems and infrastructure, with opportunities to collaborate on local projects and global IT initiatives.

Applicants should have at least 1 year of experience, strong communication skills, and be entitled to work in Jersey. The position includes a weekly 8am–6pm shift and occasional travel to other offices.

Qualifications

• Must have 1 year of experience in a similar role.
• Experience with global support is a plus.

Responsibilities

• Provide first point of contact technical support for all IT service requests and incidents via telephone, email and in person.
• Take ownership of tickets, track progress and communicate with users.
• Maintain user hardware, software updates, deployment and security.
• Support mobility technologies for employees in remote locations.
• Create and maintain procedural documentation for supported technologies.
• Occasionally travel to other offices to deliver support.
• Work a weekly shift rotation 8am-6pm.

Skills

Interpersonal skills

Clear communication

Attention to detail

Independent working

Tools

Windows 11

Office 365

Azure Administration

Cisco Webex Calling

Intune

Citrix

iManage Cloud

Job description

Mourant is seeking a highly motivated IT Helpdesk professional to join the Information Services team in Jersey. The role provides first-line technical support for IT systems and infrastructure, with opportunities to collaborate on local projects and global IT initiatives.

Applicants should have at least 1 year of experience, strong communication skills, and be entitled to work in Jersey. The position includes a weekly 8am–6pm shift and occasional travel to other offices.