Global IT Service Desk Analyst | Mobility & Incident Support

Mourant Services (Jersey) Limited; United Kingdom; On-site; GBP 28,000 - 36,000; Full time

Job summary

Mourant Services (Jersey) Limited is seeking a motivated IT Support professional to provide first‑line technical assistance to staff globally. You will manage incidents, maintain hardware and software, and support security across the organisation.

You'll work with global teams, document procedures, support mobility tech, and participate in local projects. The role includes a weekly 8am–6pm shift and occasional travel to other offices.

Qualifications

• 1+ year experience in a similar IT support role.
• Experience with Windows 11, Office 365, Azure, Webex Calling, Intune, Citrix and iManage Cloud.
• Willingness to engage in ongoing technical studies.

Responsibilities

• Provide first point of contact for IT service requests via phone, email and in person.
• Collaborate with global team members to resolve issues and grow knowledge.
• Own and track tickets, communicate progress to users.
• Maintain hardware, software updates, deployment and security.
• Support mobility technologies for employees in remote locations.
• Administer user accounts across IT systems.
• Create and maintain procedural documentation for supported technologies.
• Utilise ticket system to provide up-to-date information and report trends.
• Occasional travel to other offices to deliver support.
• Weekly shift rotation 8am–6pm.

Skills

Interpersonal skills

Customer service

Ticketing

Tools

Windows 11

Microsoft Office 365

Microsoft Azure Administration

Cisco Webex Calling

Microsoft Intune

Citrix

iManage Cloud

Job description

Mourant Services (Jersey) Limited is seeking a motivated IT Support professional to provide first‑line technical assistance to staff globally. You will manage incidents, maintain hardware and software, and support security across the organisation.

You'll work with global teams, document procedures, support mobility tech, and participate in local projects. The role includes a weekly 8am–6pm shift and occasional travel to other offices.