IT & Systems Lead

Brook Street; Manchester; Remote; GBP 38,000 - 47,000; Part time

Benefits offered by this job

Flexible remote working

Generous annual leave entitlement

Employer pension contribution

Enhanced family-friendly policies

Wellbeing and mental health support

Job summary

Brook Street is seeking an experienced IT & Systems Lead for a remote UK role on a 3-month fixed-term contract. The role covers hands-on technical support, systems administration, and stakeholder management to keep IT, telephony, and Microsoft 365 running smoothly.

Key responsibilities include managing Microsoft 365 (SharePoint/Teams), VOIP platforms, and incident resolution, while coordinating with external suppliers and delivering onboarding to new starters.

Qualifications

• Microsoft 365 Administration including SharePoint, Teams, Exchange Online.
• Power Automate / workflow automation for processes.
• IT systems support, troubleshooting and incident management.

Responsibilities

• Act as the main point of contact for IT systems and telephony support.
• Administer Microsoft 365, including SharePoint, Teams and shared mailboxes.
• Manage and maintain VOIP/telephony platforms.
• Log, investigate and resolve technical issues, ensuring service standards.
• Coordinate with external IT suppliers and support providers.
• Monitor system performance and produce reports.
• Deliver user onboarding and training for new starters.
• Identify opportunities to improve processes through automation.

Skills

Microsoft 365 Admin

VOIP Telephony Admin

IT Systems Support

Stakeholder Management

Incident Reporting

Power Automate

Excel & Reporting

Communication Skills

Problem Solving

Prioritization

Tools

SharePoint Admin

Exchange Online

Teams Admin

VOIP Platforms

Job description

IT & Systems Lead

Remote (UK) 3-Month Fixed-Term Contract £42,750 per annum (pro rata)
We're recruiting for an experienced IT & Systems Lead to provide hands-on technical support, systems administration and stakeholder management within a fast-paced national programme. This role will ensure critical IT, telephony and Microsoft 365 systems run smoothly, proactively identifying and resolving issues before they impact service delivery.

Key Responsibilities

• Act as the main point of contact for IT systems and telephony support.
• Administer Microsoft 365, including SharePoint, Teams and shared mailboxes.
• Manage and maintain VOIP/telephony platforms.
• Log, investigate and resolve technical issues, ensuring excellent service standards.
• Coordinate with external IT suppliers and support providers.
• Monitor system performance and produce regular reports.
• Deliver user support, onboarding and training for new starters.
• Identify opportunities to improve processes through automation and technology.

Essential Skills & Experience

• Microsoft 365 Administration (SharePoint, Teams, Exchange Online)
• VOIP/Telephony Systems Administration
• IT Systems Support & Troubleshooting
• Stakeholder & Supplier Management
• Incident Management, Issue Logging & Reporting
• Power Automate / Workflow Automation
• Strong Excel & Reporting Skills
• Excellent communication skills with both technical and non-technical users
• Proactive problem-solving approach
• Ability to manage multiple priorities and work independently

Benefits

• Flexible remote working
• Generous annual leave entitlement
• Employer pension contribution
• Enhanced family-friendly policies
• Wellbeing and mental health support programmes

Ideal backgrounds: IT Systems Administrator, Microsoft 365 Administrator, IT Support Lead, Technical Support Analyst, Systems Coordinator, Infrastructure Support Analyst or Telephony Specialist.