Technical Projects & Support Engineer (CRM & IT)

TieTalent; London; On-site; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Paid training and certification support

Collaborative work environment

Opportunity to lead impactful projects

Job summary

A rapidly growing Managed Service Provider in Central London is looking for a Technical Projects & Support Engineer. This role involves leading CRM system projects, providing technical support, and managing vendor relationships. The ideal candidate has over 5 years of experience in an IT services environment and a strong track record in CRM solutions. Competitive salary up to £60,000 is offered, along with opportunities for training and certification.

Qualifications

• 5+ years' experience in an MSP or IT services environment.
• Proven track record of leading CRM system projects.
• Strong technical skills with the ability to support systems directly.

Responsibilities

• Lead the full implementation and development of CRM systems.
• Design workflows for sales and onboarding automation.
• Act as a senior escalation point for complex technical issues.

Skills

CRM Systems Ownership

Technical Support

Vendor Management

Project Management

SQL Proficiency

PowerShell Automation

Job description

Overview

Job Title: Technical Projects & Support Engineer (CRM & IT)

Location: Central London

Salary: Up to £60,000 DOE

We are a rapidly growing Managed Service Provider (MSP) delivering secure, scalable, and transformative IT solutions across the UK. Our expertise spans cloud, cybersecurity, automation, and VoIP—helping clients reimagine how technology supports their business growth.

Responsibilities

• CRM Systems Ownership & Development: Lead the full implementation, rebuild, or optimisation of Salesforce or Microsoft Dynamics 365.
• Design and deploy automation for workflows including sales, onboarding, ticketing, quoting, billing, and renewals.
• Integrate CRM systems with tools such as Autotask, 3CX, and licensing/billing platforms.
• Manage vendor relationships, ensuring delivery is on time, on budget, and aligned with requirements.
• Project Delivery & Systems Improvement: Own system improvement projects from requirements gathering to deployment.
• Work closely with leadership and operational teams to streamline processes and improve efficiency.
• Oversee external consultants where necessary, ensuring quality and measurable outcomes.
• Technical Support (L2/L3): Act as a senior escalation point for complex issues across Windows Server, Azure, O365, VMware/Hyper-V, SonicWall, and 3CX.
• Provide advanced troubleshooting and configuration for infrastructure, networking, cloud, and voice services.
• Contribute to process automation and maintain clear, accurate technical documentation.

Qualifications

• 5+ years' experience in an MSP or IT services environment.
• Proven track record of leading CRM system projects (Salesforce or Microsoft Dynamics 365).
• Strong technical skills with the ability to build, configure, and support systems directly.
• Experience integrating CRM with PSA tools, VoIP platforms, and billing/licensing systems.
• Proficiency with SQL queries and reporting.
• Excellent communication, project ownership, and vendor management skills.
• PowerShell or automation scripting skills (desirable).
• Knowledge of ITIL processes and improving internal service workflows (advantageous).

What’s on Offer

• Up to £60,000 DOE
• Opportunity to lead impactful CRM and infrastructure projects from start to finish
• Paid training and certification support
• A supportive, collaborative environment that values innovation and initiative

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Technology, Information and Internet
• Location: Central London