It Systems Engineer

Emplyfy; Woking; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary £30,000-£40,000 per

40 days per year

Job summary

Emplyfy is seeking an experienced IT Support professional to provide frontline assistance, diagnose on-site issues, and manage incidents in a fast-paced environment.

You will document progress, communicate with clients, and escalate complex problems. Key expertise includes Microsoft 365, Azure, and Windows Server, with hands-on experience in Intune, RMM, and VoIP systems.

Qualifications

• Minimum 5 years in an IT support position.
• Experience implementing Cyber Essentials and GDPR compliance.
• Strong Microsoft 365 knowledge including Exchange Online, Teams, SharePoint and OneDrive.
• Intune, RMM and VoIP/telephony experience.
• Networking knowledge covering VLANs, DNS, DHCP, TCP/IP, firewalls, switches and routers.
• Windows Server administration (2016, 2019, 2022) and Azure deployment.

Responsibilities

• Provide first-line support and act as the primary contact for customers.
• Visit customer locations to diagnose and resolve technical issues when required.
• Log, manage and update incidents via the service management platform.
• Maintain regular communication with clients regarding ticket progress.
• Escalate critical issues to senior leadership where appropriate.
• Prioritise and manage daily workload effectively.
• Monitor customer environments and ensure optimal system performance.
• Install, configure and maintain IT hardware and software solutions.
• Produce accurate technical documentation and maintain service records.
• Support incidents remotely and on-site.

Skills

Microsoft 365

Azure

Windows Server

Intune

RMM

VoIP/telephony

Networking (VLANs, DNS, DHCP, TCP/IP)

Troubleshooting

Windows 10/11

macOS familiarity

Tools

Intune

RMM

VoIP systems

Job description

Main Duties

Provide first-line support and act as the primary contact for customers.

Visit customer locations to diagnose and resolve technical issues when required.

Log, manage and update incidents via the service management platform.

Maintain regular communication with clients regarding ticket progress.

Escalate critical issues to senior leadership where appropriate.

Prioritise and manage daily workload effectively.

Monitor customer environments and ensure optimal system performance.

Install, configure and maintain IT hardware and software solutions.

Produce accurate technical documentation and maintain service records.

Support incidents remotely and on-site.

What's on Offer

Competitive salary between £30,000 and £40,000 per annum, depending on experience.

Generous annual leave entitlement of 40 days per year.

Minimum 5 years in a similar IT support position.

Experience implementing Cyber Essentials and GDPR compliance measures.

Strong Microsoft 365 knowledge including Exchange Online, Teams, SharePoint and OneDrive.

Intune, RMM and VoIP/telephony system experience.

Networking knowledge covering VLANs, DNS, DHCP, TCP/IP, firewalls, switches and routers.

Windows Server administration (2016, 2019, 2022).

Azure deployment and administration experience.

Strong troubleshooting and customer service skills.

Familiarity with Windows 10, Windows 11 and macOS environments.