It Systems Engineer

Emplyfy; Horsham; On-site; GBP 30,000 - 40,000; Full time

Job summary

Emplyfy in the United Kingdom is seeking an experienced IT Support Engineer to provide frontline support, diagnose issues, and maintain system performance for our clients. You will travel to customer sites as needed, log incidents, manage SLAs, and collaborate with teams to implement Cyber Essentials and GDPR controls while leveraging Microsoft 365, Azure, and Windows Server environments.

The role requires strong troubleshooting and excellent customer service, with hands-on experience across

Qualifications

• 5+ years in a similar IT support role.
• Experience implementing Cyber Essentials and GDPR measures.
• Strong Microsoft 365 knowledge across Exchange Online, Teams, SharePoint and OneDrive.
• Experience with Intune, RMM and VoIP/telephony systems.
• Networking knowledge (VLANs, DNS, DHCP, TCP/IP, firewalls, switches).
• Windows Server administration (2016/2019/2022).
• Azure deployment and administration.

Responsibilities

• Provide first-line IT support and act as primary contact.
• Visit customer locations to diagnose and resolve issues.
• Log and manage incidents in the service management platform.
• Communicate ticket progress to clients.
• Escalate critical issues to senior leadership.
• Prioritise daily workload and monitor environments.
• Install, configure and maintain hardware and software.
• Produce and maintain technical documentation.
• Support incidents remotely and on-site.

Skills

Customer support

Communication

Troubleshooting

Remote support

On-site support

Tools

Microsoft 365

Exchange Online

Teams

SharePoint

OneDrive

Intune

RMM

VoIP

Azure

Windows Server

Job description

Main Duties

Provide first-line support and act as the primary contact for customers.

Visit customer locations to diagnose and resolve technical issues when required.

Log, manage and update incidents via the service management platform.

Maintain regular communication with clients regarding ticket progress.

Escalate critical issues to senior leadership where appropriate.

Prioritise and manage daily workload effectively.

Monitor customer environments and ensure optimal system performance.

Install, configure and maintain IT hardware and software solutions.

Produce accurate technical documentation and maintain service records.

Support incidents remotely and on-site.

What's on Offer

Competitive salary between £30,000 and £40,000 per annum, depending on experience.

Generous annual leave entitlement of 40 days per year.

Minimum 5 years in a similar IT support position.

Experience implementing Cyber Essentials and GDPR compliance measures.

Strong Microsoft 365 knowledge including Exchange Online, Teams, SharePoint and OneDrive.

Intune, RMM and VoIP/telephony system experience.

Networking knowledge covering VLANs, DNS, DHCP, TCP/IP, firewalls, switches and routers.

Windows Server administration (2016, 2019, 2022).

Azure deployment and administration experience.

Strong troubleshooting and customer service skills.

Familiarity with Windows 10, Windows 11 and macOS environments.