It Systems Engineer

Emplyfy; Braintree; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Salary £30,000–£40,000 per year

40 days annual leave

Job summary

Emplyfy is seeking an IT Support professional to deliver first-line support, visit customer locations when needed, and manage incidents end-to-end. You will work across Windows/macOS environments, Microsoft 365 services, and Azure deployments while maintaining strong customer communication.

The role requires 5+ years in IT support, hands-on experience with Cyber Essentials and GDPR, and a mix of on-site and remote troubleshooting capabilities.

Qualifications

• Minimum 5 years in a similar IT support position.
• Experience implementing Cyber Essentials and GDPR compliance measures.
• Strong Microsoft 365 knowledge including Exchange Online, Teams, SharePoint and OneDrive.
• Intune, RMM and VoIP/telephony system experience.
• Networking knowledge covering VLANs, DNS, DHCP, TCP/IP, firewalls, switches and routers.
• Windows Server administration (2016, 2019, 2022).
• Azure deployment and administration experience.
• Strong troubleshooting and customer service skills.
• Familiarity with Windows 10, Windows 11 and macOS environments.

Responsibilities

• Provide first-line support and act as the primary contact for customers.
• Visit customer locations to diagnose and resolve technical issues when required.
• Log, manage and update incidents via the service management platform.
• Maintain regular communication with clients regarding ticket progress.
• Escalate critical issues to senior leadership where appropriate.
• Prioritise and manage daily workload effectively.
• Monitor customer environments and ensure optimal system performance.
• Install, configure and maintain IT hardware and software solutions.
• Produce accurate technical documentation and maintain service records.
• Support incidents remotely and on-site.

Skills

First-line support

Customer communication

Troubleshooting

Windows/macOS familiarity

Cyber Essentials

GDPR compliance

Azure deployment

Networking basics

Tools

Microsoft 365

Exchange Online

Teams

SharePoint

OneDrive

Intune

RMM

VoIP/telephony

DNS

DHCP

TCP/IP

Firewalls

Switches

Routers

Azure

Windows Server 2016/2019/2022

Job description

Main Duties

Provide first-line support and act as the primary contact for customers.

Visit customer locations to diagnose and resolve technical issues when required.

Log, manage and update incidents via the service management platform.

Maintain regular communication with clients regarding ticket progress.

Escalate critical issues to senior leadership where appropriate.

Prioritise and manage daily workload effectively.

Monitor customer environments and ensure optimal system performance.

Install, configure and maintain IT hardware and software solutions.

Produce accurate technical documentation and maintain service records.

Support incidents remotely and on-site.

What's on Offer

Competitive salary between £30,000 and £40,000 per annum, depending on experience.

Generous annual leave entitlement of 40 days per year.

Minimum 5 years in a similar IT support position.

Experience implementing Cyber Essentials and GDPR compliance measures.

Strong Microsoft 365 knowledge including Exchange Online, Teams, SharePoint and OneDrive.

Intune, RMM and VoIP/telephony system experience.

Networking knowledge covering VLANs, DNS, DHCP, TCP/IP, firewalls, switches and routers.

Windows Server administration (2016, 2019, 2022).

Azure deployment and administration experience.

Strong troubleshooting and customer service skills.

Familiarity with Windows 10, Windows 11 and macOS environments.