It Systems Engineer

Emplyfy; Chesham; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Salary £30,000–£40,000 per year

40 days annual leave

Job summary

Emplyfy in United Kingdom (Chesham) seeks an experienced IT Support engineer to provide first-line support, diagnose and resolve issues, visit customer locations, and maintain strong ticket progress communication. The role requires a proactive, customer-focused approach.

Applicants should have 5+ years in IT support, deep Microsoft 365 knowledge (Exchange Online, Teams, SharePoint, OneDrive), Windows Server administration (2016-2022), Azure experience, and solid networking skills.

Qualifications

• Minimum 5 years in a similar IT support position.
• Experience implementing Cyber Essentials and GDPR compliance measures.
• Strong Microsoft 365 knowledge including Exchange Online, Teams, SharePoint and OneDrive.
• Windows Server administration (2016, 2019, 2022).
• Azure deployment and administration experience.
• Familiarity with Windows 10, Windows 11 and macOS environments.
• Strong troubleshooting and customer service skills.
• Networking knowledge covering VLANs, DNS, DHCP, TCP/IP, firewalls, switches and routers.

Responsibilities

• Provide first-line support and act as the primary contact for customers.
• Visit customer locations to diagnose and resolve technical issues when required.
• Log, manage and update incidents via the service management platform.
• Maintain regular communication with clients regarding ticket progress.
• Escalate critical issues to senior leadership where appropriate.
• Prioritise and manage daily workload effectively.
• Monitor customer environments and ensure optimal system performance.
• Install, configure and maintain IT hardware and software solutions.
• Produce accurate technical documentation and maintain service records.
• Support incidents remotely and on-site.

Skills

Microsoft 365

Azure

Networking

Troubleshooting

Customer service

Tools

Intune

RMM

VoIP/telephony

Job description

Main Duties

Provide first-line support and act as the primary contact for customers.

Visit customer locations to diagnose and resolve technical issues when required.

Log, manage and update incidents via the service management platform.

Maintain regular communication with clients regarding ticket progress.

Escalate critical issues to senior leadership where appropriate.

Prioritise and manage daily workload effectively.

Monitor customer environments and ensure optimal system performance.

Install, configure and maintain IT hardware and software solutions.

Produce accurate technical documentation and maintain service records.

Support incidents remotely and on-site.

What's on Offer

Competitive salary between £30,000 and £40,000 per annum, depending on experience.

Generous annual leave entitlement of 40 days per year.

Minimum 5 years in a similar IT support position.

Experience implementing Cyber Essentials and GDPR compliance measures.

Strong Microsoft 365 knowledge including Exchange Online, Teams, SharePoint and OneDrive.

Intune, RMM and VoIP/telephony system experience.

Networking knowledge covering VLANs, DNS, DHCP, TCP/IP, firewalls, switches and routers.

Windows Server administration (2016, 2019, 2022).

Azure deployment and administration experience.

Strong troubleshooting and customer service skills.

Familiarity with Windows 10, Windows 11 and macOS environments.