It Systems Engineer

Emplyfy; Devon and Torbay; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Salary £30k–£40k per year

40 days annual leave

Job summary

Emplyfy is seeking an experienced IT Support professional in the United Kingdom to provide first-line support, diagnose and resolve technical issues, and manage incidents both remotely and on-site. The role requires visiting customer locations as needed and maintaining clear communication on ticket progress to ensure high customer satisfaction.

The successful candidate will have 5+ years in IT support, strong Microsoft 365 knowledge (Exchange Online, Teams, SharePoint, OneDrive), familiarity

Qualifications

• 5+ years in an IT support role.
• Experience implementing Cyber Essentials and GDPR compliance.
• Strong Microsoft 365 knowledge including Exchange Online, Teams, SharePoint and OneDrive.
• Experience with Intune, RMM and VoIP/telephony systems.
• Networking knowledge including VLANs, DNS, DHCP, TCP/IP, firewalls, switches and routers.
• Windows Server administration (2016, 2019, 2022) and Azure deployment.
• Familiarity with Windows 10/11 and macOS environments.
• Excellent troubleshooting and customer service skills.

Responsibilities

• Provide first-line support and act as the primary contact for customers.
• Visit customer locations to diagnose and resolve technical issues when required.
• Log, manage and update incidents via the service management platform.
• Maintain regular communication with clients regarding ticket progress.
• Escalate critical issues to senior leadership where appropriate.
• Prioritise and manage daily workload effectively.
• Monitor customer environments and ensure optimal system performance.
• Install, configure and maintain IT hardware and software solutions.
• Produce accurate technical documentation and maintain service records.
• Support incidents remotely and on-site.

Skills

Troubleshooting

Customer service

IT support experience

Time management

Tools

Microsoft 365

Intune

RMM

VoIP/telephony

Networking (VLANs, DNS, DHCP)

Windows Server

Azure

Windows 10/11

macOS

Job description

Main Duties

Provide first-line support and act as the primary contact for customers.

Visit customer locations to diagnose and resolve technical issues when required.

Log, manage and update incidents via the service management platform.

Maintain regular communication with clients regarding ticket progress.

Escalate critical issues to senior leadership where appropriate.

Prioritise and manage daily workload effectively.

Monitor customer environments and ensure optimal system performance.

Install, configure and maintain IT hardware and software solutions.

Produce accurate technical documentation and maintain service records.

Support incidents remotely and on-site.

What's on Offer

Competitive salary between £30,000 and £40,000 per annum, depending on experience.

Generous annual leave entitlement of 40 days per year.

Minimum 5 years in a similar IT support position.

Experience implementing Cyber Essentials and GDPR compliance measures.

Strong Microsoft 365 knowledge including Exchange Online, Teams, SharePoint and OneDrive.

Intune, RMM and VoIP/telephony system experience.

Networking knowledge covering VLANs, DNS, DHCP, TCP/IP, firewalls, switches and routers.

Windows Server administration (2016, 2019, 2022).

Azure deployment and administration experience.

Strong troubleshooting and customer service skills.

Familiarity with Windows 10, Windows 11 and macOS environments.