It Systems Engineer

Emplyfy; Windsor; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days annual leave?

40 days annual leave

Job summary

Emplyfy is seeking an IT Support professional to provide first-line support, act as the main customer contact, and perform on-site diagnostics when needed. You will log and manage incidents, keep clients updated on progress, and escalate critical issues.

The role requires strong troubleshooting, Microsoft 365 expertise, and hands-on tech deployment experience. The ideal candidate has 5+ years in IT support, with Cyber Essentials and GDPR awareness, plus familiarity with Azure and Windows Server

Qualifications

• 5+ years in an IT support role.
• Experience implementing Cyber Essentials and GDPR compliance measures.
• Strong Microsoft 365 knowledge including Exchange Online, Teams, SharePoint and OneDrive.
• Intune, RMM and VoIP/telephony system experience.
• Networking knowledge covering VLANs, DNS, DHCP, TCP/IP, firewalls, switches and routers.
• Windows Server administration (2016, 2019, 2022).
• Azure deployment and administration experience.
• Familiarity with Windows 10, Windows 11 and macOS environments.

Responsibilities

• Provide first-line support and act as the primary contact for customers.
• Visit customer locations to diagnose and resolve technical issues when required.
• Log, manage and update incidents via the service management platform.
• Maintain regular communication with clients regarding ticket progress.
• Escalate critical issues to senior leadership where appropriate.
• Prioritise and manage daily workload effectively.
• Monitor customer environments and ensure optimal system performance.
• Install, configure and maintain IT hardware and software solutions.
• Produce accurate technical documentation and maintain service records.
• Support incidents remotely and on-site.

Skills

First-line support

Customer communication

Troubleshooting

Time management

Cyber Essentials knowledge

GDPR compliance

Microsoft 365 knowledge

Exchange Online

Teams

SharePoint

OneDrive

Tools

Microsoft 365 Suite

Intune

RMM

VoIP/telephony

DNS/DHCP/TCP/IP

Firewalls/Switches/Routers

Windows Server 2016/2019/2022

Azure

Windows 10/11

macOS familiarity

Job description

Main Duties

Provide first-line support and act as the primary contact for customers.

Visit customer locations to diagnose and resolve technical issues when required.

Log, manage and update incidents via the service management platform.

Maintain regular communication with clients regarding ticket progress.

Escalate critical issues to senior leadership where appropriate.

Prioritise and manage daily workload effectively.

Monitor customer environments and ensure optimal system performance.

Install, configure and maintain IT hardware and software solutions.

Produce accurate technical documentation and maintain service records.

Support incidents remotely and on-site.

What's on Offer

Competitive salary between £30,000 and £40,000 per annum, depending on experience.

Generous annual leave entitlement of 40 days per year.

Minimum 5 years in a similar IT support position.

Experience implementing Cyber Essentials and GDPR compliance measures.

Strong Microsoft 365 knowledge including Exchange Online, Teams, SharePoint and OneDrive.

Intune, RMM and VoIP/telephony system experience.

Networking knowledge covering VLANs, DNS, DHCP, TCP/IP, firewalls, switches and routers.

Windows Server administration (2016, 2019, 2022).

Azure deployment and administration experience.

Strong troubleshooting and customer service skills.

Familiarity with Windows 10, Windows 11 and macOS environments.