It Systems Engineer

Emplyfy; Ascot; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days annual leave

Job summary

Emplyfy in Ascot, United Kingdom, is seeking an experienced IT Support Engineer to maintain client environments, diagnose issues, and provide first-line support.

You will work with Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive), Windows Server, Azure, Intune, RMM and VoIP systems, plus core networking.

This role involves on-site visits, proactive monitoring, thorough documentation, and delivering excellent customer service to keep systems performing at peak.

Qualifications

• Minimum 5 years in a similar IT support position.
• Experience implementing Cyber Essentials and GDPR compliance measures.
• Strong Microsoft 365 knowledge including Exchange Online, Teams, SharePoint and OneDrive.
• Intune, RMM and VoIP/telephony system experience.
• Networking knowledge covering VLANs, DNS, DHCP, TCP/IP, firewalls, switches and routers.
• Windows Server administration (2016, 2019, 2022).
• Azure deployment and administration experience.
• Strong troubleshooting and customer service skills.
• Familiarity with Windows 10, Windows 11 and macOS environments.

Responsibilities

• Provide first-line IT support and act as the primary contact for customers.
• Visit customer locations to diagnose and resolve technical issues when required.
• Log, manage and update incidents via the service management platform.
• Maintain regular communication with clients regarding ticket progress.
• Escalate critical issues to senior leadership where appropriate.
• Prioritise and manage daily workload effectively.
• Monitor customer environments and ensure optimal system performance.
• Install, configure and maintain IT hardware and software solutions.
• Produce accurate technical documentation and maintain service records.
• Support incidents remotely and on-site.

Skills

IT support

Customer service

Troubleshooting

Microsoft 365

Azure

Windows Server

Intune

RMM

VoIP/telephony

Networking

Tools

Exchange Online

Teams

SharePoint

OneDrive

VPN

Job description

Main Duties

Provide first-line support and act as the primary contact for customers.

Visit customer locations to diagnose and resolve technical issues when required.

Log, manage and update incidents via the service management platform.

Maintain regular communication with clients regarding ticket progress.

Escalate critical issues to senior leadership where appropriate.

Prioritise and manage daily workload effectively.

Monitor customer environments and ensure optimal system performance.

Install, configure and maintain IT hardware and software solutions.

Produce accurate technical documentation and maintain service records.

Support incidents remotely and on-site.

What's on Offer

Competitive salary between £30,000 and £40,000 per annum, depending on experience.

Generous annual leave entitlement of 40 days per year.

Minimum 5 years in a similar IT support position.

Experience implementing Cyber Essentials and GDPR compliance measures.

Strong Microsoft 365 knowledge including Exchange Online, Teams, SharePoint and OneDrive.

Intune, RMM and VoIP/telephony system experience.

Networking knowledge covering VLANs, DNS, DHCP, TCP/IP, firewalls, switches and routers.

Windows Server administration (2016, 2019, 2022).

Azure deployment and administration experience.

Strong troubleshooting and customer service skills.

Familiarity with Windows 10, Windows 11 and macOS environments.