IT Systems Engineer

MAGMAS; Royal Borough of Kingston upon Thames; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days annual leave

Job summary

MAGMAS is seeking an experienced IT Systems Engineer to join a growing technical team. You will deliver first-line support across multiple client sites, diagnose and resolve issues, log incidents, and keep clients informed on progress.

You will also log and maintain service records and provide on-site and remote support as needed. The role requires at least 5 years in a similar IT support position with strong Microsoft 365, Intune, RMM, and networking knowledge, plus experience implementing

Qualifications

• 5+ years in a similar IT support position.
• Experience implementing Cyber Essentials and GDPR compliance measures.
• Strong Microsoft 365 knowledge including Exchange Online, Teams, SharePoint and OneDrive.
• Intune, RMM and VoIP/telephony system experience.
• Networking knowledge covering VLANs, DNS, DHCP, TCP/IP, firewalls, switches and routers.
• Windows Server administration knowledge and Azure deployment experience.

Responsibilities

• Provide first-line support and act as the primary contact for customers.
• Visit customer locations to diagnose and resolve technical issues when required.
• Log, manage and update incidents via the service management platform.
• Maintain regular communication with clients regarding ticket progress.
• Escalate critical issues to senior leadership where appropriate.
• Prioritise and manage daily workload effectively.
• Monitor customer environments and ensure optimal system performance.
• Install, configure and maintain IT hardware and software solutions.
• Produce accurate technical documentation and maintain service records.
• Support incidents remotely and on-site.

Skills

Microsoft 365 knowledge

Troubleshooting

Customer service

Cyber Essentials awareness

GDPR compliance understanding

Networking basics

Windows 10/11 and macOS familiarity

Tools

Intune

RMM

VoIP/telephony

Azure deployment

Job description

Our client, a leading Managed Service Provider supporting a range of well-known businesses, is seeking an experienced IT Systems Engineer to join their growing technical team. This role is ideal for someone who thrives in a customer-focused environment and enjoys solving technical challenges across multiple client sites.

Main Duties

• Provide first-line support and act as the primary contact for customers.
• Visit customer locations to diagnose and resolve technical issues when required.
• Log, manage and update incidents via the service management platform.
• Maintain regular communication with clients regarding ticket progress.
• Escalate critical issues to senior leadership where appropriate.
• Prioritise and manage daily workload effectively.
• Monitor customer environments and ensure optimal system performance.
• Install, configure and maintain IT hardware and software solutions.
• Produce accurate technical documentation and maintain service records.
• Support incidents remotely and on-site.

What's On Offer

• Competitive salary between £30,000 and £40,000 per annum, depending on experience.
• Generous annual leave entitlement of 40 days per year.
• Minimum 5 years in a similar IT support position.
• Experience implementing Cyber Essentials and GDPR compliance measures.
• Strong Microsoft 365 knowledge including Exchange Online, Teams, SharePoint and OneDrive.
• Intune, RMM and VoIP/telephony system experience.
• Networking knowledge covering VLANs, DNS, DHCP, TCP/IP, firewalls, switches and routers.
• Windows Server administration (2016, 2019, 2022).
• Azure deployment and administration experience.
• Strong troubleshooting and customer service skills.
• Familiarity with Windows 10, Windows 11 and macOS environments.