IT Systems & End-User Support Engineer

Smart Pension; Greater London; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

25 days holiday per year

Private healthcare

Sabbatical after 5 years

Job summary

Smart Pension is seeking an IT Systems Support Engineer to ensure reliable access to systems and services, supporting end users and hardware across regions. You will manage registers and databases, conforming to Smart policies and procedures while enabling proactive problem solving.

You will collaborate with IT and Cyber teams, maintain documentation and CMDB artefacts, and promote continuous improvement. A strong focus on end-user support and security compliance is expected.

Qualifications

• Experience administering Google Workspace and Microsoft 365.
• Managing users, credentials and access in IAM platforms.
• Experience with Mobile Device Management platforms including Intune.

Responsibilities

• Collaborate with IT, Cyber and other departments to support systems and services.
• Maintain systems, services and processes to Smart’s standards and compliance frameworks.
• Communicate incidents clearly to relevant audiences and document actions taken.
• Maintain CMDB artefacts and Smart resources to a high standard.
• Support a culture of openness, teamwork and knowledge sharing.
• Participate in incident management activities across IT.

Skills

Google Workspace

Microsoft 365 administration

Identity and Access Management

Mobile Device Management (Intune)

Cross-platform support (Windows/macOS/

Tools

Intune

EDR tooling

Web proxy

Traffic management tooling

CMDB tools

Job description

Smart Pension is seeking an IT Systems Support Engineer to ensure reliable access to systems and services, supporting end users and hardware across regions. You will manage registers and databases, conforming to Smart policies and procedures while enabling proactive problem solving.

You will collaborate with IT and Cyber teams, maintain documentation and CMDB artefacts, and promote continuous improvement. A strong focus on end-user support and security compliance is expected.