IT Systems & End-User Specialist

IMI Process Automation; Poole; On-site; GBP 32,000 - 42,000; Full time

Job summary

IMI plc invites applications for an IT systems support role focused on delivering reliable end-user support and managing in-house IT services. The role covers administrator-level tasks across Active Directory, VMware, and Microsoft 365, with responsibilities for network devices, security, and backups.

You will work with colleagues and suppliers to uphold service levels and drive continuous improvement in IT systems and user experience.

Qualifications

• Experience with Windows 11, Windows Server 2019+, and AD DS.
• Proven ability to provide first-line end-user support and ticket resolution.
• Familiarity with VMware vSphere and Microsoft 365 administration.

Responsibilities

• Provide first-line technical support to end users and resolve tickets promptly.
• Maintain network infrastructure by monitoring switches, routers, and wireless access points.
• Install, configure, and maintain servers, desktops, laptops, mobile devices and printers; perform health checks and patching.
• Support security tasks such as user provisioning, antivirus updates, and audits of security policies.
• Maintain accurate records of support activities, assets, and system changes.
• Collaborate with senior IT staff and suppliers to resolve issues and improve services.
• Administer IT infrastructure including Active Directory, VMware, and Microsoft 365.

Skills

Windows 11

Windows Server 2019+

Active Directory

VMware vSphere

Microsoft 365

Cisco switches

Wireless networking

End-user support

Troubleshooting

Communication skills

Organisational skills

Tools

Imaging tools

Backup solutions

MDM solutions

Job description

IMI plc invites applications for an IT systems support role focused on delivering reliable end-user support and managing in-house IT services. The role covers administrator-level tasks across Active Directory, VMware, and Microsoft 365, with responsibilities for network devices, security, and backups.

You will work with colleagues and suppliers to uphold service levels and drive continuous improvement in IT systems and user experience.