It Systems Engineer

Emplyfy; Stratford-upon-Avon; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days annual leave

Job summary

Emplyfy client, a leading MSP, is seeking an experienced IT Systems Engineer to join the growing technical team. The role involves providing first-line support, visiting client sites, and diagnosing and resolving issues to ensure optimal system performance.

You will manage incidents, maintain service records, and communicate progress to clients while adhering to Cyber Essentials and GDPR requirements.

Qualifications

• Minimum 5 years in a similar IT support position.
• Experience implementing Cyber Essentials and GDPR compliance measures.
• Strong Microsoft 365 knowledge including Exchange Online, Teams, SharePoint and OneDrive.
• Intune, RMM and VoIP/telephony system experience.
• Networking knowledge covering VLANs, DNS, DHCP, TCP/IP, firewalls, switches and routers.
• Windows Server administration (2016, 2019, 2022).
• Azure deployment and administration experience.
• Strong troubleshooting and customer service skills.
• Familiarity with Windows 10, Windows 11 and macOS environments.

Responsibilities

• Provide first-line support and act as the primary contact for customers.
• Visit customer locations to diagnose and resolve technical issues when required.
• Log, manage and update incidents via the service management platform.
• Maintain regular communication with clients regarding ticket progress.
• Escalate critical issues to senior leadership where appropriate.
• Prioritise and manage daily workload effectively.
• Monitor customer environments and ensure optimal system performance.
• Install, configure and maintain IT hardware and software solutions.
• Produce accurate technical documentation and maintain service records.
• Support incidents remotely and on-site.

Skills

Customer service

Troubleshooting

Time management

On-site support

Remote support

Tools

Microsoft 365

Exchange Online

Teams

SharePoint

OneDrive

Intune

RMM

VoIP

Azure

Windows Server

Job description

Our client, a leading Managed Service Provider supporting a range of well-known businesses, is seeking an experienced IT Systems Engineer to join their growing technical team. This role is ideal for someone who thrives in a customer-focused environment and enjoys solving technical challenges across multiple client sites.

Main Duties

• Provide first-line support and act as the primary contact for customers.

• Visit customer locations to diagnose and resolve technical issues when required.

• Log, manage and update incidents via the service management platform.

• Maintain regular communication with clients regarding ticket progress.

• Escalate critical issues to senior leadership where appropriate.

• Prioritise and manage daily workload effectively.

• Monitor customer environments and ensure optimal system performance.

• Install, configure and maintain IT hardware and software solutions.

• Produce accurate technical documentation and maintain service records.

• Support incidents remotely and on-site.

What's on Offer

• Competitive salary between £30,000 and £40,000 per annum, depending on experience.

• Generous annual leave entitlement of 40 days per year.

1. Minimum 5 years in a similar IT support position.

2. Experience implementing Cyber Essentials and GDPR compliance measures.

3. Strong Microsoft 365 knowledge including Exchange Online, Teams, SharePoint and OneDrive.

4. Intune, RMM and VoIP/telephony system experience.

5. Networking knowledge covering VLANs, DNS, DHCP, TCP/IP, firewalls, switches and routers.

6. Windows Server administration (2016, 2019, 2022).

7. Azure deployment and administration experience.

8. Strong troubleshooting and customer service skills.

9. Familiarity with Windows 10, Windows 11 and macOS environments.