IT Support Technician

Gamcare; Greater London; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Leave entitlement (33 days)

Pension scheme

Sick pay from day one

EAP – 24-hour support

CALM app access

Job summary

GamCare is seeking an IT Support Technician for hybrid work in London, with 35 hours per week and a salary of £32,074. You’ll be the first point of contact for day-to-day IT queries, assisting staff with Microsoft 365, hardware and access issues.

The role involves supporting the service desk, building and upgrading laptops and devices, promoting cyber security, and delivering friendly, customer‑focused support to colleagues.

Qualifications

• Experience in an IT helpdesk or service desk
• Able to diagnose issues and explain technical information
• Strong customer service orientation

Responsibilities

• Provide first-line IT support to colleagues, responding to service desk requests in a timely, professional and customer-focused manner.
• Troubleshoot and resolve hardware, software, access and connectivity issues, escalating more complex problems where required.
• Support Microsoft 365 administration, including user accounts, permissions, groups, mailboxes and basic application support.
• Build, configure, upgrade and maintain laptop PCs, mobile devices and other IT equipment in line with organisational standards whilst maintaining accurate records of IT assets, support requests and device allocations.
• Support small-scale IT rollouts, projects and service improvements, helping ensure changes are well planned and communicated.
• Promote good cyber security practice, safe use of systems and effective adoption of technology across GamCare.

Skills

IT support

Customer service

Diagnostics

Prioritization

Tools

Microsoft 365

Windows

Networking basics

Printers

Job description

Job Introduction

IT Support Technician

Full time - Permanent - 35 hours per week

Salary: £32,074

Hybrid: minimum of 2 days a week in London office

Closing date for applications: Sunday 4th October 2026 (23.59pm)

Interviews will take place - in-person - week commencing 12th October 2026

About Us

Founded in 1997, GamCare is one of the leading providers of information, advice and support for anyone affected by gambling harms. It operates the National Gambling Helpline, delivers free treatment services across multiple regions in Great Britain, and raises awareness about gambling harms through a variety of prevention-based programmes.

The Role

Are you a keen problem-solver who enjoys helping colleagues get the best from technology? We’re looking for an IT Support Technician to provide friendly, responsive support across GamCare.

As a key member of the IT team, you’ll be the first point of contact for day-to-day IT queries, helping staff access the tools, systems and support they need to deliver services for people affected by gambling harms.

You’ll support the service desk, troubleshoot hardware, software and access issues, assist with Microsoft 365 administration, and help build, upgrade and roll out laptops and mobile devices within a secure, reliable IT environment.

About You

You’ll bring relevant experience of working on an IT helpdesk, service desk or IT support environment. You’re approachable, organised and technically minded. You can diagnose issues, explain technical information clearly, and provide excellent customer service to colleagues with varying levels of technical confidence.

You have working knowledge of Microsoft 365 administration, Windows devices, user account management, device setup and general troubleshooting. Experience with laptops, mobile phones, printers, networks and common business applications would be beneficial, alongside an understanding of cyber security good practice.

You can manage competing priorities, keep accurate records and follow issues through to resolution. Collaborative and proactive, you’re motivated by using your technical skills to support colleagues and help improve GamCare’s IT service.

Key Responsibilities

• Provide first-line IT support to colleagues, responding to service desk requests in a timely, professional and customer-focused manner.
• Troubleshoot and resolve hardware, software, access and connectivity issues, escalating more complex problems where required.
• Support Microsoft 365 administration, including user accounts, permissions, groups, mailboxes and basic application support.
• Build, configure, upgrade and maintain laptop PCs, mobile devices and other IT equipment in line with organisational standards whilst maintaining accurate records of IT assets, support requests and device allocations.
• Support small-scale IT rollouts, projects and service improvements, helping ensure changes are well planned and communicated.
• Promote good cyber security practice, safe use of systems and effective adoption of technology across GamCare.

Benefits You Can Enjoy

• 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service
• A generous Pension Scheme - we contribute 6% and you contribute 2%
• Discretionary company sick pay from day one of service
• Employee Assistance Programme – 24-hour support
• Premium access to the CALM app for you and up to 5 dependents

This role requires a Basic DBS

GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.

GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.

For any further information on the role or if you require any reasonable adjustments at any stage of the application or recruitment process, please contact [e-mail] and the team will be happy to help.