IT Systems Analyst

TN United Kingdom; Sheffield; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

Join a forward-thinking company as an IT Systems Analyst, where you'll play a pivotal role in supporting IT infrastructure and driving digital transformation. This dynamic position involves collaborating with various teams, managing key platforms, and ensuring seamless IT service delivery. Your technical expertise in 2nd line support, Microsoft 365, and proactive problem-solving will be crucial in maintaining user satisfaction and contributing to cyber security initiatives. If you're passionate about technology and eager to grow your skills in a supportive environment, this opportunity is perfect for you.

Qualifications

• Experience in a 2nd line IT support role with a solid understanding of networking.
• Proactive approach with a willingness to learn and grow expertise.

Responsibilities

• Support management and development of IT systems across the group.
• Provide 2nd line support to internal users and solve technical issues.
• Contribute to cyber security initiatives and support for Cyber Essentials.

Skills

2nd line IT support

Networking

Microsoft 365 administration

Entra ID

Intune MDM

Cyber Essentials

Tools

Microsoft 365

Entra ID

Intune MDM

Job description

Social Network - IT Systems Analyst

Location: Meadowhall, Sheffield + Hybrid working

Salary: Up to £35,000

Your new role

In this key role, you’ll support the wider IT team in delivering the IT and Information Systems strategy across the business and its group companies. You’ll be instrumental in maintaining and improving our IT infrastructure, ensuring our systems run smoothly, and helping to roll out transformational change across the business.

Responsibilities

1. Supporting the management and development of IT systems across the group.
2. Assisting in the implementation of new technologies and digital transformation projects.
3. Providing 2nd line support to internal users, solving technical issues, and maintaining user satisfaction.
4. Dealing with external Managed Services Provider.
5. Handling Business as Usual requirements such as provisioning new devices.
6. Managing key platforms such as Microsoft 365, Entra ID, and Intune MDM.
7. Collaborating with internal teams and external suppliers to ensure seamless IT service delivery.
8. Contributing to cyber security initiatives, including support for Cyber Essentials certification.

Experience needed

We’re looking for someone who’s not just technically capable but also a great communicator who thrives in a dynamic environment. You should bring:

1. Previous experience in a 2nd line IT support role.
2. Solid understanding of networking and Microsoft 365 administration.
3. Experience with Entra ID and Intune MDM.
4. A proactive approach, willingness to learn, and desire to grow your expertise.
5. Knowledge of or interest in environmental issues and sustainability.
6. Experience with Cyber Essentials is a plus.