IT & Systems Administrator

Universal-Business-Team; Alton; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Bonus scheme

Pension

Annual leave

Birthday leave

Death in service

Laptop provided

Phone provided

Sick pay

Specsavers voucher

Training & development

Monthly staff lunch

Free parking

EV charging

Job summary

Our client, a family-run SME based in Alton, Hampshire, is hiring an IT & Systems Administrator to own and run the IT systems across the business. The role covers day-to-day user support, Microsoft 365 administration, hardware procurement, vendor management, and managing the IT budget.

You will work with external providers and internal teams across Sales, Marketing, Operations and Finance to keep systems secure, organised, and fit for growth, while providing clear, patient support to

Qualifications

• Proven hands-on experience in an IT-support, systems, or administrator role.
• Strong Microsoft 365 administration experience: Entra ID, Exchange, SharePoint, Teams.
• Confident Windows troubleshooting and endpoint support skills.
• Experience managing external IT providers or technology vendors.
• Commercially minded – understands IT spend is real money and makes informed decisions.
• Clear and patient communicator with non-technical users.

Responsibilities

• Provide day-to-day IT support and triage user issues; escalate to external providers as needed.
• Procure hardware, image devices, and manage IT assets and warranties.
• Oversee vendor relationships, renewals, and service levels.
• Manage the IT budget within approved limits and track spend.
• Collaborate with Sales, Marketing, Operations and Finance on IT needs.
• Assist with Dynamics 365, Shopify, and HubSpot system administration as required.

Skills

IT support

Vendor management

Microsoft 365

Windows troubleshooting

Tools

Dynamics 365 Business Central

Shopify

HubSpot

Job description

Our client, a reputable family run, SME based in Alton, Hampshire, is looking to recruit an IT & Systems Administrator to join their growing team. As IT and systems Administrator, you will be responsible for owning and running their IT systems. This is a broad, hands‑on role covering day‑to‑day support, Microsoft 365 administration, hardware procurement, vendor management, and the IT budget. You will be the primary point of contact for anything relating to technology across the business, working closely with their external provider and internal teams across Sales, Marketing, Operations, and Finance.

Responsibilities:

Day-to-Day Support & Hardware

• Triage and resolve user issues; elevate to the external provider or other vendors where appropriate
• Onboard new starters and offboard leavers: account management, kit setup/return, licence reclaim
• Select, procure, image, and deploy laptops, phones, and peripherals; support AV, printers, and shared resources
• Maintain accurate records of IT assets, warranties, and kit assignments

Microsoft 365 Administration

• Administer users, licences, groups, and access across Entra ID, Exchange, SharePoint, and Teams
• Manage devices through Intune: compliance policies, deployments, and configuration
• Maintain security baselines: MFA, conditional access, device hygiene, and monitoring
• Support SharePoint structure, permissions, and document management; help users adopt M365 and Copilot

Other Business Systems

• Dynamics 365 Business Central: user administration, password resets, basic permissions; raise and manage tickets with Dynamics Square
• Website/Shopify: theme adjustments, product uploads, troubleshooting, and integration support
• HubSpot: technical troubleshooting and licence/access support when escalated by Marketing

Budget & Vendor Management

• Own the IT budget: track spend, manage renewals, and approve purchases within agreed limits
• Manage relationships with TSG (external IT provider), hardware suppliers, telecoms, and SaaS vendors
• Maintain accurate records of licences, contracts, and renewal dates; flag consolidation or renegotiation opportunities

• Proven, hands‑on experience in an IT support, systems, or administrator role
• Strong Microsoft 365 administration: Entra ID, Exchange, SharePoint, Teams, Intune
• Confident Windows troubleshooting and endpoint support skills
• Experience managing external IT providers or technology vendors
• Commercially minded – understands IT spend is real money and makes informed decisions accordingly
• Comfortable juggling multiple priorities; clear and patient communicator with non‑technical users

• Salary: £40,000 – £45,000
• Company-wide bonus scheme
• Employer pension contribution of 4%
• 21 days annual leave, plus 8 bank holidays, birthday leave, and a charity day
• Death in service benefit
• Laptop, and phone provided
• Sick pay allowance (5 paid days per year)
• Specsavers eye test + £50 glasses voucher
• Strong investment in training and long‑term development
• Monthly staff lunch provided
• Free parking & EV charging available

IND25