IT Systems Administrator - Site based

Reed Technology; Southampton; On-site; GBP 36,000 - 45,000; Full time

Job summary

Reed Technology is seeking an IT Systems Administrator to join our Southampton team. The role focuses on monitoring IT service requests, troubleshooting, and supporting our Windows-based infrastructure and business apps.

You will provide on-site support, manage accounts and permissions, and contribute to ongoing system improvements. The ideal candidate has hands-on experience with Windows servers, virtual environments, and storage, plus familiarity with applications like WinMan, DDM, and

Qualifications

• Proven experience in a Systems Administration or IT infrastructure support role.
• Hands-on experience supporting Windows-based server and endpoint environments.
• Knowledge of server infrastructure, virtual environments and storage platforms.

Responsibilities

• Monitor and respond to IT service requests logged via ServiceNow.
• Troubleshoot and resolve hardware, software and systems issues; arrange replacement or repair of faulty equipment.
• Provide on-site desktop and laptop support, imaging, deployment and lifecycle management.
• Support core IT services including user accounts, access permissions, mobile devices and day-to-day endpoint administration.
• Maintain and upgrade server infrastructure and related IT services.
• Administer third-party business applications (WinMan, DDM, Sunrise).
• Support leaver/on-boarding processes and ensure proper account/access management.
• Contribute to system improvements through research and recommendations.

Skills

Systems Administration

Windows Server/End-user

IT Infrastructure

Veeam

Shop floor systems

Education

IT degree or HNC

Tools

WinMan

DDM

Sunrise

Job description

IT Systems Administrator

Location: Southampton - with parking - fully onsite
Salary up to £45,000
Job Type: Full-time

We are seeking an IT Systems Administrator to join our team. This role involves monitoring and responding to IT service requests, troubleshooting hardware and software issues, and supporting our core IT services. The ideal candidate will have experience in systems administration or IT infrastructure support, particularly within a Windows-based environment.

Day-to-day of the role

• Monitor and respond promptly to requests logged through the IT Service Desk ServiceNow.
• Troubleshoot and resolve hardware, software, and systems issues, escalating where appropriate and arranging replacement or repair of faulty equipment or components.
• Provide on-site desktop and laptop support, including device preparation, imaging, deployment, and lifecycle management.
• Support core IT services such as user accounts, access permissions, mobile devices, voicemail, and day-to-day endpoint administration.
• Support, configure, maintain, and upgrade server infrastructure, business systems, and related IT services.
• Administer and support third-party business applications, including WinMan, DDM, and Sunrise.
• Support the leaver process by ensuring accounts are managed appropriately and company equipment is identified and returned.
• Contribute to system improvements by researching issues and making recommendations for infrastructure and service enhancements.
• Provide on-site IT support to the Luton Sales and Service site, currently once a week.
• Assist with on-boarding and off-boarding of users, ensuring new starters have the appropriate devices, workplace setup, system access, and permissions required to perform their roles.
• Deliver IT induction and user guidance covering support processes, essential systems, and basic IT tools and practices.
• Develop and maintain a strong understanding of the organisation's core systems, infrastructure, and business applications.

Required Skills & Qualifications

• Proven experience in a Systems Administration or similar IT infrastructure support role.
• Hands-on experience supporting Windows-based server and endpoint environments.
• Good knowledge of best practices for managing, maintaining, and monitoring server infrastructure, virtual environments, and storage platforms.
• Experience with backup and recovery solutions such as Veeam.
• Prior experience supporting business applications such as WinMan, DDM, and Sunrise is preferred.
• Experience working within a manufacturing environment and familiarity with PLM, MRP, or shop floor systems is advantageous.
• HNC or degree qualified in an IT discipline is preferable but not essential.
• Full UK driving license is essential (due to travel to Luton).