IT Support Technician (Tier II/III) – Systems & Projects

Baltic Recruitment Services Ltd; North Shields; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Company pension scheme

Private health care

Life assurance

Quarterly bonus scheme potential

Job summary

Baltic Recruitment is assisting in the search for an IT Support Technician (2nd/3rd Line) for a global manufacturer. The role focuses on hands-on technical support for client-side devices and software, plus involvement with network infrastructure and virtualization.

You will troubleshoot, configure IT systems, and help improve IT processes across Tier II to Tier III support, while training junior staff and contributing to project-based technology implementations.

Qualifications

• Must have proven experience in a Tier II/III support role.
• Strong knowledge of Active Directory, domain trusts and group policies.
• Proficiency with network troubleshooting and administration, including wireless tech.
• Experience with server log monitoring for proactive maintenance.
• Imaging/desktops and laptops; training will be provided.
• Experience with SharePoint and Microsoft technologies.

Responsibilities

• Provide Tier II/III technical support across departments.
• Perform Tier I and advanced troubleshooting as needed.
• Administer and support Active Directory, domain trusts, SharePoint and network infrastructure.
• Resolve desktop, server, wireless, and network issues to maintain uptime.
• Assist imaging and deployment of devices.
• Collaborate with teams to ensure smooth IT operations and user satisfaction.
• Create and maintain documentation of IT procedures.
• Lead projects to implement new technologies and virtualization.
• Train junior staff on IT processes and tools.
• Manage incidents, service requests, and changes via the helpdesk.

Skills

Tier II/III support

Active Directory

Network troubleshooting

SharePoint

VMware virtualization

Imaging desktops/laptops

Microsoft technologies

Communication skills

Problem solving

Job description

Baltic Recruitment is assisting in the search for an IT Support Technician (2nd/3rd Line) for a global manufacturer. The role focuses on hands-on technical support for client-side devices and software, plus involvement with network infrastructure and virtualization.

You will troubleshoot, configure IT systems, and help improve IT processes across Tier II to Tier III support, while training junior staff and contributing to project-based technology implementations.