IT Support Technician (2nd/3rd Line)

Baltic Recruitment Services Ltd; South Shields; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Company pension scheme

Private health care

Life assurance

Quarterly bonus scheme potential

Additional benefits

Job summary

Baltic Recruitment are continuing our partnership with OsecoElfab to fill an IT Support Technician (2nd/3rd Line) role. The role focuses on hands-on technical support for client-side devices and software, with exposure to network infrastructure, switches, and servers.

You will lead projects and drive user engagement to improve IT landscapes. The ideal candidate will bring Tier II/III experience, strong AD and SharePoint knowledge, VMware familiarity, and excellent communication to train junior

Qualifications

• Proven experience in a Tier II/III support role.
• Strong knowledge of Active Directory, domain trusts and group policies.
• Proficiency with network troubleshooting and administration, including wireless technologies.
• Experience with SharePoint and Microsoft ecosystem technologies.
• VMware virtualization experience and ability to monitor server logs.
• Ability to manage multiple priorities and incidents with attention to detail.

Responsibilities

• Provide Tier II / Tier III technical support across multiple departments.
• Perform advanced troubleshooting and resolve IT-related issues.
• Administer and support Active Directory, domain trusts, SharePoint, and network infrastructure.
• Handle desktop, server, wireless, and network-related issues to ensure uptime.
• Assist in imaging and deployment of desktops, laptops, and devices.
• Collaborate with cross-functional teams and document IT procedures.
• Lead projects to implement new technologies and improve systems, including virtualization.
• Train junior staff on IT processes and tools as needed.
• Manage incidents, service requests, and changes using the helpdesk system.

Skills

Tier II/III support

Active Directory

SharePoint

VMware virtualization

Network troubleshooting

Server administration

Desktop imaging

PowerShell / scripting

Tools

Microsoft technologies

SharePoint

VMware

Job description

Baltic Recruitment are delighted to be continuing our partnership with OsecoElfab, a global manufacturer specialising in engineered rupture discs and explosion venting solutions for high-hazard industrial environments to assist with their search for a IT Support Technician(2nd/3rd Line).

Overall Purpose:

You will serve as a catalyst for change, driving the implementation of new digital solutions across the organization. In this role, you will take a hands-on approach to providing technical support for client-side devices and software, while also having the opportunity to engage with network infrastructure components like switches and servers. By leading projects and fostering user engagement, you will contribute to enhancing user experiences and the overall technological landscape. This role includes a combination of higher-level technical support and basic Tier I responsibilities. The technician will be responsible for troubleshooting, supporting, and configuring various IT systems while ensuring the smooth operation of day-to-day IT functions. You will also contribute to the ongoing improvement of IT processes and solutions, handling everything past Tier I up to Tier III for support.

Key Duties:

• Provide Tier II / Tier III technical support across multiple departments.
• Perform both basic Tier I and more advanced troubleshooting to resolve IT-related issues.
• Administer and support systems, including Active Directory, domain trusts, SharePoint, and network infrastructure.
• Handle desktop, server, wireless, and network-related issues, ensuring system uptime and performance.
• Assist in imaging and deployment of desktops, laptops, and other devices.
• Collaborate with cross-functional teams to ensure seamless IT operations and user satisfaction.
• Create and maintain documentation for IT procedures and systems.
• Participate in projects to implement new technologies and improve current systems, including virtualization technologies.
• Train junior staff on IT processes and tools as needed.
• Manage incidents, service requests, and changes using the company's helpdesk system.

Key Requirements:

• Proven experience in a Tier II or Tier III support role.
• Strong knowledge of Active Directory, including domain trusts and group policies.
• Proficiency with network troubleshooting and administration, including wireless technologies.
• Proficiency in server log monitoring to ensure proactive maintenance and troubleshooting.
• Experience in desktop and laptop imaging solutions (no specific tool required, training will be provided).
• Proficiency in managing and supporting Microsoft technologies, including SharePoint.
• Ability to manage multiple priorities, tasks, and incidents while maintaining attention to detail.
• Familiarity with VMware virtualization.
• Excellent communication and problem-solving skills.

The Package:

Competitive salary on offer, depending on level of experience.

37.5 hours per week, Monday-Friday.

• Company pension scheme.
• Private health care.
• Life assurance.
• Quarterly bonus scheme potential.
• Additional benefits