Tier II/III Technical Support Engineer - Linux & Networking

Uniguest; United Kingdom; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Employee Referral Bonus Program

Professional Development & Training Re

Employee Recognition Rewards Program

Location Specific Benefits

Job summary

Uniguest is seeking an experienced Tier II/III Technical Support Engineer to join our global team. You will troubleshoot a variety of applications and product lines, collaborate with field engineers, support engineers, and development teams to diagnose issues, reproduce them, and define enhancements.

You will mentor Tier I staff, improve first-call resolution, expand the knowledge base, and help manage case backlog while documenting thoroughly in the case system.

Qualifications

• Tier II/III experience preferred.
• Strong communication skills for technical and non-technical audiences.
• Ability to work independently and in a team.

Responsibilities

• Provide second/third-tier technical support via phone, chat, and portal.
• Troubleshoot and diagnose issues across software and hardware.
• Collaborate with engineering/product teams to define improvements.

Skills

Troubleshooting

Communication

Team player

Problem-solving

Analytical thinking

Education

IT-related degree (preferred)

Tools

Linux

Python

Bash

Job description

Uniguest is seeking an experienced Tier II/III Technical Support Engineer to join our global team. You will troubleshoot a variety of applications and product lines, collaborate with field engineers, support engineers, and development teams to diagnose issues, reproduce them, and define enhancements.

You will mentor Tier I staff, improve first-call resolution, expand the knowledge base, and help manage case backlog while documenting thoroughly in the case system.