2nd Line IT Support Specialist — Hardware Rollout

MTrec Ltd; Gateshead, Ashington; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Immediate starts

Competitive salary

Contract extension

Industry-leading employer

Mon-Fri hours

Training provided

Job summary

MTrec Recruitment is supporting a long-standing client in a contract IT Technician role to back a global hardware and software rollout. The 3-month contract focuses on end-user computing and 2nd line IT support across deployment activities.

The job involves PC/laptop deployments, AD administration, ITSM ticketing, and basic VM/network support, with a requirement for local UK work authorization and on-site Northumberland presence.

Qualifications

• Previous experience in a 2nd line IT Support role is essential.
• Hardware and software rollout experience is essential.
• You will be a natural communicator and able to work with a variety of stakeholders.
• Strong attention to detail is a must.
• Full right to work in the UK is essential.

Responsibilities

• Installation, configuration, and deployment of PCs and laptops for end users (hardware setup, OS imaging, software installation).
• Configuration of user profiles, network drives, email clients, and access to corporate resources.
• Active Directory administration: creating and managing user accounts, password resets, account unlocking, and group/permission assignments.
• Providing 1st line IT support during system integration and migration processes.
• Logging, tracking, and resolving support tickets via the corporate ITSM platform; escalating complex issues to 2nd/3rd line teams.
• Troubleshooting Virtual Machine (VM) access and virtualised application issues for end users.
• Basic network diagnostics and escalation of infrastructure-related incidents to the relevant teams.
• Maintaining IT asset inventory and ensuring accurate documentation of all hardware deployments.
• Ensuring compliance with corporate IT security policies and governance standards.

Skills

2nd line IT support

Hardware rollout

Software rollout

Active Directory

ITSM

Tools

Virtual Machines

Remote Desktop

Job description

MTrec Recruitment is supporting a long-standing client in a contract IT Technician role to back a global hardware and software rollout. The 3-month contract focuses on end-user computing and 2nd line IT support across deployment activities.

The job involves PC/laptop deployments, AD administration, ITSM ticketing, and basic VM/network support, with a requirement for local UK work authorization and on-site Northumberland presence.