IT Support Technician – 2nd/3rd Line, Drive Digital Change

Baltic Recruitment Services Ltd; South Shields; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Company pension scheme

Private health care

Life assurance

Quarterly bonus scheme potential

Additional benefits

Job summary

Baltic Recruitment are continuing our partnership with OsecoElfab to fill an IT Support Technician (2nd/3rd Line) role. The role focuses on hands-on technical support for client-side devices and software, with exposure to network infrastructure, switches, and servers.

You will lead projects and drive user engagement to improve IT landscapes. The ideal candidate will bring Tier II/III experience, strong AD and SharePoint knowledge, VMware familiarity, and excellent communication to train junior

Qualifications

• Proven experience in a Tier II/III support role.
• Strong knowledge of Active Directory, domain trusts and group policies.
• Proficiency with network troubleshooting and administration, including wireless technologies.
• Experience with SharePoint and Microsoft ecosystem technologies.
• VMware virtualization experience and ability to monitor server logs.
• Ability to manage multiple priorities and incidents with attention to detail.

Responsibilities

• Provide Tier II / Tier III technical support across multiple departments.
• Perform advanced troubleshooting and resolve IT-related issues.
• Administer and support Active Directory, domain trusts, SharePoint, and network infrastructure.
• Handle desktop, server, wireless, and network-related issues to ensure uptime.
• Assist in imaging and deployment of desktops, laptops, and devices.
• Collaborate with cross-functional teams and document IT procedures.
• Lead projects to implement new technologies and improve systems, including virtualization.
• Train junior staff on IT processes and tools as needed.
• Manage incidents, service requests, and changes using the helpdesk system.

Skills

Tier II/III support

Active Directory

SharePoint

VMware virtualization

Network troubleshooting

Server administration

Desktop imaging

PowerShell / scripting

Tools

Microsoft technologies

SharePoint

VMware

Job description

Baltic Recruitment are continuing our partnership with OsecoElfab to fill an IT Support Technician (2nd/3rd Line) role. The role focuses on hands-on technical support for client-side devices and software, with exposure to network infrastructure, switches, and servers.

You will lead projects and drive user engagement to improve IT landscapes. The ideal candidate will bring Tier II/III experience, strong AD and SharePoint knowledge, VMware familiarity, and excellent communication to train junior