IT Support Technician — Student & Staff Champion

North East Surrey College of Technology; Ewell; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Discounted on-site gym, sports hall,  

Blue Light Discount

Free online qualifications

Free parking on-site

Eye care voucher

5-minute walk from Ewell East Station

Job summary

Nescot, based in Ewell, invites applications for a First-line IT Support role to assist students and staff within the Learning Resource Centre. You will troubleshoot hardware, software and AV issues, ensuring smooth operation of College systems.

You will collaborate with the LRC and wider IT teams, deliver excellent customer service, and apply your IT qualification and knowledge of cloud services in a busy educational environment.

Qualifications

• An IT-related qualification and previous experience in an IT-based role.
• Good knowledge of computer hardware, operating systems and cloud services.
• Excellent customer service, communication and problem-solving skills.
• A proactive and flexible approach, with the ability to work effectively in a busy environment.
• A commitment to safeguarding and providing an excellent experience for students and staff.

Responsibilities

• Provide first-line IT support to students and staff, troubleshooting issues and supporting hardware, software, AV equipment and College systems.
• Support the effective day-to-day operation of the Learning Resource Centre.
• Deliver excellent customer service and technical support, working closely with the LRC and wider IT teams to provide a positive experience for students and staff.

Skills

IT support

Troubleshooting

Hardware knowledge

Software knowledge

AV equipment

Customer service

Communication

Education

IT-related qualification

Tools

Cloud services

Job description

Nescot, based in Ewell, invites applications for a First-line IT Support role to assist students and staff within the Learning Resource Centre. You will troubleshoot hardware, software and AV issues, ensuring smooth operation of College systems.

You will collaborate with the LRC and wider IT teams, deliver excellent customer service, and apply your IT qualification and knowledge of cloud services in a busy educational environment.