IT Support Technician - Guildford

Adecco; Guildford; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established legal company is seeking a Senior IT Technician to enhance their in-house support team in Guildford. This role offers a dynamic environment where you'll be the first point of contact for IT support, managing everything from device deployment to troubleshooting and liaising with external suppliers. You'll have the chance to work from home on specific days, providing flexibility in your work-life balance. If you're passionate about IT and eager to develop your skills in a fast-paced setting, this opportunity is perfect for you to make a significant impact in a supportive team atmosphere.

Qualifications

• At least one year of experience in an IT support role or two years in an office environment.
• Recognised IT qualification required.

Responsibilities

• Provide IT support for 50 users, both in person and remotely.
• Deploy and configure laptops and manage Microsoft 365.

Skills

IT Support

Microsoft 365 Administration

Remote Desktop Support

Azure AD Management

Interpersonal Skills

Microsoft Office

Education

Recognised IT Qualification

Tools

Microsoft 365

Azure AD

SharePoint Online

Antivirus Software

Job description

My client is an established Legal company looking for a Senior IT Technician to join their in-house team in Guildford, supporting around 50 users. You'll handle everything from deploying devices and managing Microsoft 365 to troubleshooting day-to-day issues and liaising with suppliers - all with the backing of an IT Manager and a third-party support provider for escalations.

There will be opportunity to work from home on specific days.

Skills

• First point of contact for IT support across the business (in person and remote)
• Deploy and configure new laptops and devices
• Administer and secure the Microsoft 365 environment (users, MFA, mail security)
• Provide remote desktop support and troubleshoot hardware/software/network issues
• Monitor and maintain antivirus and endpoint protection systems
• Manage users and permissions in Azure AD and SharePoint Online
• Liaise with external suppliers for hardware/software licensing and escalated support
• Support ongoing IT improvement projects and system upgrades

We are looking for someone who:
Has at least one year of experience in an IT support role or at least two years of experience in an office environment with a recognised IT qualification.

Has good interpersonal skills-communicating effectively via phone, email, and face-to-face.

Has strong Microsoft Office skills, particularly in Word, Excel, Outlook and is eager to learn and develop their expertise in other applications and IT support.

Can adapt to changing priorities and work well in a fast-paced environment.