IT Support Technician Apprentice

TieTalent; Barnsley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A large law firm is looking for an IT Support Technician to join their IT services team. The role involves providing user support, troubleshooting various technologies, and maintaining IT equipment. The ideal candidate will be highly motivated and possess strong organizational and communication skills.

Responsibilities

• Act as the first point of contact for IT incidents, providing user support.
• Investigate and resolve incidents, escalating as needed.
• Build, configure, and maintain PCs and laptops.

Skills

Organizational skills

Good written and oral communication skills

Tools

Microsoft Office 2010

VMware

Citrix

Office365

AnyConnect

Document Management System

Job description

Job Opportunity: IT Support Technician at a Large Law Firm

A large law firm is seeking a highly motivated, enthusiastic team player to join the IT services team to provide user support.

Key Duties

1. Act as the first point of contact for all business IT incidents, answering calls professionally and helpfully to understand caller’s problems or requirements.
2. Investigate and resolve incidents to the best of your ability, escalating to DWP and Technical Support Team (TST) as needed, and record all calls effectively in the call logging system.
3. Monitor call lists to ensure all calls are addressed effectively and according to service standards.
4. Support and troubleshoot technologies such as Document Management System (Worksite), Outlook, Expert, Workshare, Enterprise Vault, Laser Forms, AnyConnect, VMware, Microsoft Office 2010 applications, Intelligent Hub, MS Intune, Office365, Citrix, laptops, desktops, and Apple devices.
5. Build, configure, and maintain all PCs and laptops.
6. Procure and support all London iPhones.
7. Provide customers with regular updates, ensuring they are fully informed about the status and progress of their calls.
8. Share information and knowledge actively with team members to continually improve IT skills and knowledge.
9. Follow all processes and procedures as outlined in the Best Practice Guide, including Incident and Problem Management.
10. Assist with project work, including floor walking.
11. Communicate with third-party companies regarding warranties and new products.
12. Stay updated with new and evolving PC/Laptop and iPhone platforms.
13. Maintain good communication with international IT contacts to share knowledge and procedures.

Candidate Requirements

• Organizational skills
• Good written and oral communication skills